Lead Driver

Job Summary

The Lead Driver supports the Relay Program Manager in overseeing daily transportation operations while providing leadership, guidance, and support to a team of drivers. This role is responsible for ensuring safe, compliant, and efficient delivery operations, maintaining high customer service standards, and reinforcing company policies and procedures. In addition to performing driving duties, the Lead Driver serves as a frontline resource for drivers, assisting with training, issue resolution, and operational coordination.

Duties and Responsibilities

• Leadership & Team Support
• Provide day-to-day guidance and support to drivers to ensure safe and efficient operations
• Aid in onboarding and training of new drivers, including company policies and safety procedures
• Reinforce compliance with company policies, including the Driver Corrective Action Plan
• Serve as a point of contact for driver questions, issues, and escalation needs
• Safety & Compliance
• Ensure adherence to all DOT, FMCSA, and company safety regulations
• Promote safe driving practices, including compliance with speed limits and traffic laws
• Report and document accidents, incidents, and safety concerns promptly
• Maintain familiarity with assigned routes and service requirements
• Operations & Coordination
• Communicate with dispatch regarding routes, delays, and operational updates
• Support route coverage and scheduling to ensure timely pickups and deliveries
• Ensure proper loading, unloading, and securement of cargo
• Maintain familiarity with assigned routes and service requirements
• Customer Service
• Provide timely and professional communication with customers, including updates on service impacts
• Deliver a high level of internal and external customer service
• Hiring of new drivers, interviewing, D&A screening, badging, and onboarding paperwork
• Fleet maintenance
• Administrative & Support Functions
• Assist with hiring processes, including interviewing and onboarding coordination
• Support drug and alcohol (D&A) testing coordination and compliance requirements
• Aid in driver badging and required documentation coordination
• Cook up reporting of vehicle maintenance needs and support fleet readiness
• Maintain accurate records and required operational documentation

Qualifications

• Must possess a valid driver’s license (CDL preferred)
• Minimum of 2+ years of commercial driving experience
• Driving record that meets company and regulatory standards
• Ability to meet DOT medical certification requirements
• Strong communication and interpersonal skills
• Ability to lead, coach, and support a team in a fast-paced environment
• Basic computer skills (Microsoft Word, Excel, email)
• Previous lead or supervisory experience
• Experience in logistics, transportation, or final-mile delivery operations
• Familiarity with telematics systems (e.g. Samsara)
• Experience working in a time-sensitive or high-volume delivery environment
• Must pass drug screening and background checks, which include employer, customer, and/or SIDA background checks

Physical Requirements

• Frequent sitting for prolonged periods of time
• Stepping in and out of tractor cabs
• Exposure to vehicle vibration and operational environments
• Ability to lift and move items up to 50lbs, with or without reasonable accommodation
• Ability to work in varying weather and lighting conditions

Reasonable Accommodation

It is Naniq’s business philosophy and practice to provide reasonable accommodation, according to applicable state and federal laws, to all qualified individuals with physical or mental disabilities. Naniq is an Equal Opportunity Employer - Affirmative Action and a VEVRAA Federal Contractor. We are committed to a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin disability, or status as a protected veteran. Naniq is a drug-free employer and a participant of the E-Verify Employment Verification Program.