LEAD DRIVER

About the role

As a Lead Driver, you will be responsible for transporting passengers to and from the airport in a safe and timely manner. You will play a vital role in ensuring the comfort and satisfaction of our customers as they begin or end their travels.

Responsibilities

• Pick up and drop off passengers at designated locations.
• Arrive at each pick-up location in a timely manner.
• Safely and responsibly operate shuttle vehicles following all traffic laws and company policies.
• Maintain accurate records of vehicle maintenance, fuel consumption, and daily activities.
• Ensure the safety of passengers and cargo at all times.
• Maintain a safe and clean shuttle by performing daily inspections and cleaning as needed.
• Assist passengers with luggage, boarding, and exiting the shuttle.
• Adhere to traffic and safety regulations while driving.
• Keep track of daily routes and schedules.
• Provide excellent customer service by answering passenger questions and addressing concerns.
• Assist passengers with disabilities as needed.
• Operate wheelchair lifts or assist passengers with mobility challenges.
• Attend and participate in training and development opportunities to improve driving and customer service skills.
• Assist passengers with boarding, unloading, and luggage handling, if applicable.
• Go above and beyond to exceed passenger expectations and ensure a positive experience.
• Effectively communicate with passengers, addressing their needs and inquiries with courtesy and professionalism.
• Collaborate with dispatchers and other team members to ensure a smooth and efficient shuttle operation.
• Report any incidents, accidents, or issues promptly to the appropriate authorities and supervisors.
• Troubleshoot any issues that arise during transit, including vehicle malfunctions or passenger disputes.
• Drive efficiently to conserve fuel and reduce operational costs.
• Monitor and manage passenger capacity to optimize profitability.
• Suggest cost-saving and revenue-generating ideas to improve the shuttle service's profitability.
• Follow DOT policies and procedures.

Requirements

• High school diploma or equivalent
• 2+ years’ experience driving a commercial vehicle
• Clean driving record and adherence to all safety regulations
• Excellent communication skills and a friendly, customer-oriented demeanor
• Ability to handle stressful situations calmly and professionally
• Strong sense of accountability and reliability
• Willingness to work a flexible schedule, including evenings, weekends, and holidays
• Valid commercial driver's license (CDL) with passenger endorsement and airbrake endorsement
• Up-to-date medical certification

Qualifications

• Excellent customer service skills
• Comfortable working in a fast-paced environment

Skills

• Customer service
• Communication
• Teamwork
• Accountability
• Flexibility

Benefits

Full-time and part-time employees receive vacation/sick leave, holiday pay, and discount programs.

Pay

$31.00 - $32.00 per hour

Schedule

Flexible schedule, including evenings, weekends, and holidays.