Lead Director - Security Operations Center (SOC)

About the role

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.

Position Summary

The Lead Director - Security Operations Center (SOC) is responsible for leading the cybersecurity operations function for a rapidly evolving healthcare business, ensuring the organization can effectively detect, investigate, respond to, and recover from cybersecurity threats. By establishing strong operational processes, actionable threat intelligence, and effective response capabilities, the position helps protect critical business operations, sensitive data, and customer trust. As the leader of the SOC function, this role is accountable for building and maturing security operations capabilities that balance security, scalability, and business agility. The Lead Director partners closely with infrastructure, cloud, identity, engineering, and business leaders to strengthen cyber resilience and prepare the organization for emerging threats. Through strong leadership, operational discipline, and continuous improvement, this position helps ensure cybersecurity remains an enabler of growth while reducing risk in a highly regulated environment.

Key Responsibilities

• Lead the strategy, execution, and continuous improvement of the Security Operations Center, including threat monitoring, detection, investigation, response, and threat hunting activities.
• Establish operational processes, service levels, metrics, and reporting to measure effectiveness and support informed decision-making.
• Build and mature SOC capabilities that align security operations to business priorities, risk tolerance, and growth objectives.
• Ensure operational readiness, escalation procedures, and effective coordination during cybersecurity events and incidents.
• Serve as the primary escalation point for significant cyber incidents and coordinate response efforts across technical and business stakeholders.
• Drive improvements in detection engineering, investigation processes, and response workflows to reduce risk and improve response times.
• Leverage automation, analytics, and AI-enabled capabilities to improve operational efficiency and strengthen cyber defense outcomes.
• Develop and maintain security operations standards, processes, and controls aligned with regulatory requirements and industry best practices.
• Lead initiatives that strengthen cyber resilience, incident preparedness, ransomware response readiness, and recovery capabilities.
• Provide leadership with visibility into threat activity, operational performance, emerging risks, and strategic recommendations.
• Support regulatory, audit, and risk management activities related