Lead Diesel Service Technician

About the role

This position is crucial to achieving the highest level of customer satisfaction by performing duties in accordance with current OEM practices and Bluegrass Truck’s policies and procedures.

Responsibilities

• Providing on-the-job technical support for technicians as required and assisting in the development of their technical skills and abilities.
• Conducting the flow of Accelerated service work, technician accountability, vehicle repair completion, documentation and continuous communication with the Service Advisors and Service Manager.
• Understanding and ensuring compliance with all International vendor policies and warranty procedures.
• Maintaining high quality service repairs to minimize comebacks.
• Ensuring that all work is fairly and equally assigned.
• Investigating the progress of vehicle repair completion by conducting periodic spot checks of all Accelerated jobs throughout the day to ensure timely repairs, quality workmanship and cleanliness.
• Maintaining a safe and clean work environment.
• Ensuring the proper use, care, and storage of all tools.
• Understanding and keeping abreast of all federal, state, and local regulations that affect service operations, such as hazardous waste disposal, OSHA, EPA, etc.
• Attending all Service Department staff meetings as required.

Qualifications

• Minimum of 5 years technical experience in the medium/heavy-duty truck industry.
• A valid Class “B” Commercial Driver’s License.
• A high degree of product and technical knowledge.
• Must be a team player with a strong sense of commitment to the customer.
• Must be self-motivated and have good written and verbal communication skills.
• Must conduct his/her own work in a professional manner.
• Must be flexible and adapt to change readily.
• Must have superior problem-solving skills to achieve a win-win solution.
• Promote continuous improvement and lead others in a positive direction.
• Must be able to understand, communicate, and evaluate all vendor and International Warranty guidelines, approval processes and policies.

Preferred Qualifications

• Strive for respect and facilitate teamwork within assigned area.
• Good organizational skills.
• Willing to pursue self-development courses.
• Working knowledge of International and supplier warranty policies.
• Have the ability to utilize Service Portal when required.

Performance Goals

• Apprentice Technician technical ability improved
• Level of training/expertise of Apprentice Technicians
• Overall satisfaction with Service Department
• Repairs made correctly the first time
• Vehicles being ready when promised
• Making meeting monthly and year-to-date performance figures