Lead DevOps Engineer

About the role

This role is located in Somerville, MA. - We are a hybrid work environment and are in the office 3+ days/per week.

Responsibilities

• Own the deployment, health, and continuous improvement of Tulip's multi-cloud, multi-region SaaS environments — including clusters spanning the US, Europe, and Asia
• Design and evolve cloud architecture to ensure customer availability, stability, and performance as Tulip scales globally
• Contribute to and help shape the infrastructure technical roadmap in partnership with engineering leadership
• Own and continuously improve Tulip's CI/CD infrastructure, driving toward a fully automated, human-interaction-free software delivery lifecycle
• Build automation tooling and internal systems that reduce operational toil and increase developer velocity and bring the team along in building and owning them
• Define and maintain observability standards across Tulip's cloud environments, including metrics, alerting, logging, and distributed tracing
• Proactively identify performance degradation and capacity risks before they impact customers; lead incident response and drive root cause analysis
• Mentor and coach junior and mid-level engineers through code reviews, pairing sessions, and regular technical guidance
• Serve as a close partner to application engineering teams throughout the SDLC, providing infrastructure guidance and support
• Participate in the on-call rotation and help establish on-call best practices that scale as the team grows

Requirements

• 5-7+ years of hands-on DevOps or Infrastructure Engineering experience, with demonstrated ownership of production cloud environments at scale
• Proficiency with modern cloud infrastructure tooling — experience with Kubernetes, Helm, Terraform, Ansible, and major cloud providers (AWS and/or Azure) is highly relevant
• Proven experience mentoring and coaching engineers — whether formally or informally — and a genuine interest in developing the people around you
• Experience managing enterprise-grade data persistence layers, including NoSQL and SQL databases, key/value stores, and messaging systems (e.g., AMQP, MQTT)
• Familiarity with observability and monitoring tooling (e.g., Prometheus, Mimir, Thanos, Grafana) and a strong understanding of what good SRE practice looks like in a fast-growing SaaS environment
• Comfort driving team rituals — sprint planning, standups, retrospectives — and contributing to a high-performing team culture
• Exposure to modern programming or scripting languages used in infrastructure contexts (e.g., Go, TypeScript, Python, Bash)

Qualifications

A Bachelor's degree in Computer Science, Engineering, or equivalent practical experience.

Skills

• Proficiency with modern cloud infrastructure tooling — experience with Kubernetes, Helm, Terraform, Ansible, and major cloud providers (AWS and/or Azure) is highly relevant
• Experience managing enterprise-grade data persistence layers, including NoSQL and SQL databases, key/value stores, and messaging systems (e.g., AMQP, MQTT)
• Familiarity with observability and monitoring tooling (e.g., Prometheus, Mimir, Thanos, Grafana) and a strong understanding of what good SRE practice looks like in a fast-growing SaaS environment
• Comfort driving team rituals — sprint planning, standups, retrospectives — and contributing to a high-performing team culture
• Exposure to modern programming or scripting languages used in infrastructure contexts (e.g., Go, TypeScript, Python, Bash)