Lead Desk Clerk - Batavia Aparments

About the role

We are on a mission to redefine affordable, low-income housing and create a more humane world where communities thrive, and all individuals can realize their full potential. As the largest nonprofit affordable housing provider in the nation, we build, preserve, and manage program-enriched housing across the country. The successful Lead Desk Clerk will prepare the weekly Desk Clerk schedule and arrange replacements if necessary, monitor the traffic in and out of the building, provide security to the property, and communicate appropriately and clearly with the proper authorities. We encourage candidates with lived experience to apply. This is an on-site position.

Responsibilities

• Conduct patrols of the entire complex and surroundings according to a schedule outlined by Site Manager and other appropriate supervisory staff and report malfunctioning equipment to maintenance staff.
• Respond to emergency situations by calling the appropriate emergency service (e.g., police, fire department, ambulance, paramedics) and contact appropriate on-call staff if needed.
• Keep accurate logs of all visitors to the complex by recording the full name of visitor(s).
• Convey accurate information to the appropriate authorities, as necessary.
• Answer telephones and take messages.

Requirements

• One year of experience as a Desk Clerk.
• General office experience.

Preferred Qualifications

• High school diploma or equivalent.

Benefits

• Several Healthcare plans to choose from, dental (includes free basic dental option) and vision.
• 15 days of earned PTO your first year, 12 company holidays + 2 floating holidays.
• 403b + match.
• Early close Fridays (3 paid hours each Friday).
• Early close prior to a holiday (3 paid hours).
• Paid time off between Christmas and New Year's Holiday.
• Paid time off to volunteer.
• Paid parental and caregiver leave.
• Employer-paid life insurance.
• Free Employee Assistance Plan.
• Pet insurance options.

Pay

$20/hour

Mercy Housing is a fair chance employer; while we conduct background checks for all positions, we will consider qualified applicants with arrest and conviction records.