Lead Delivery Driver

About the role

• Facilitates load management, including the accurate and efficient dispatching of all dedicated drivers in the facility.
• Trains and provides support to new and existing associates on the transportation team.
• This position requires operation of a company or rental vehicle, and this operation may be done during the average work week.
• If selected for this position, the company will continuously monitor Motor Vehicle Records (MVRs).
• A requirement of this position is an acceptable MVR status and a valid driver’s license.
• Problems are typically difficult and/or high impact.
• Troubleshoots complex support or operational problems for junior level associates.
• Under limited supervision, independently resolves issues and applies a variety of methods to develop customized solutions.
• May lead the daily operations of a department or team.
• Work typically involves infrequent review of output by a supervisor or direct customers of the process.
• Assists with supervisory duties but does not have hiring/firing authority.
• Trains, delegates tasks, and reviews the work of junior level associates.
• Typically located in a comfortable environment but with regular exposure to factors that may cause noticeable discomfort or a moderate risk of accident or illness, such as temperature extremes, moving machinery, loud noises, and fumes.
• Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting, and maneuvering material or equipment that may be heavy (50+ pounds) or awkward.
• Typically requires overnight travel less than 10% of the time.

Responsibilities

• Coordinates the loading and dispatching of all driver routes.
• Oversees pre- and post-trip inspections in accordance with Department of Transportation regulations and internal policies and procedures.
• Conducts daily route planning and optimization for drivers.
• Serves as the primary point-of-contact for all driver-related issues.
• Coaches and trains new and existing drivers on policies and procedures and provides feedback to management on team performance.
• Reviews order manifests to ensure customer orders and daily routes are complete and accurate.
• Delivers customer orders within a service area, including interfacing with customers on order issues.
• Provides exceptional customer service by being polite and professional during deliveries.
• Provides feedback to management on escalated customer service and sales-related concerns.
• Performs other duties and tasks as assigned.

Qualifications

• Prior experience delivering merchandise to customers using a box truck or similar vehicle.
• 3+ years of experience operating material handling equipment.
• No more than 2 minor accidents in the past rolling 3 years.
• No more than 2 moving violations in the past rolling 3 years.
• Wholesale distribution experience.
• Technical certification or associate degree may be required in some areas.
• Generally 7+ years of experience in area of responsibility.