Lead Data Analyst (Network)
About Agero
Agero’s mission is to rethink the vehicle ownership experience through a powerful combination of passionate people and data-driven technology. Agero is the #1 B2B, white-label provider of digital driver assistance services, offering an industry-leading dispatch management platform, comprehensive accident management services, and a growing marketplace of services, discounts, and support.
The company has over 150 million vehicle coverage points in partnership with leading automobile manufacturers, insurance carriers, and many others. With a network of over 12 million service events annually, Agero is headquartered in Medford, Mass., with operations throughout North America. For more information, visit www.agero.com.
Position Summary
The Lead Data Analyst (Network) is responsible for driving business growth through advanced analytics, performance monitoring, and strategic innovation.
Responsibilities
Develop and deploy advanced analytical models to improve Network supply and demand, identify operational inefficiencies, and deliver actionable recommendations to leadership.
Implement real-time dashboards and reporting to track and assess Network performance against established metrics.
Challenge the status quo and propose new strategies for increasing competition and engagement within the service provider network.
Analyze feedback, ratings, and reviews from multiple sources and stakeholders to gain insights into service quality, customer satisfaction, and provider satisfaction, identifying actionable insights for improvement.
Develop operational and performance data to generate actionable insights and recommendations for third-party service providers, enabling them to enhance their service delivery, optimize processes, and align more closely with organizational objectives.
Analyze the capacity of the Network, identifying gaps, weaknesses, and opportunities to improve operational efficiency and service quality, making recommendations for Network recruiting, retention, and optimization.
Lead test and pilots for process changes, communicating the results and recommendations to all areas of management.
Experience and Skills
BA/BS Degree or equivalent experience in data analysis, computer science, social sciences, physical sciences, math, engineering, or statistics.
5+ years of business and data analysis experience.
Excellent communication and presentation abilities.
Strong problem-solving skills and business acumen.
Experience with data management, including validating and auditing data and reports from multiple systems.
Demonstrated project and task management capability.
Past experience with BI, Google Workspace, and CRM tools.
Proficiency in SQL and working with relational databases.
Attention to detail and high standard of performance excellence.
Hiring In
United States: Arizona, California, Florida, Georgia, Illinois, Massachusetts, Michigan, New Hampshire, New York State, New Mexico, North Carolina, Tennessee, Virginia
Benefits
Health and Wellness: Healthcare, dental, vision, disability, life insurance, and mental health benefits for associates and their families.
Financial Security: 401(k) plan with company match and tuition assistance to support your future goals.
Work-Life Balance: Flexible time off, paid sick leave, and ten paid holidays annually.
Family Support: Parental planning benefits to assist associates through life’s milestones.
Bonus/Incentive Programs: Join Agero and experience a workplace that invests in your success both personally and professionally.