Lead CX Authority

About the role

For our client, we are seeking a Lead CX Authority to join the team of a leader in the Consumer Technology space. This role will lead operational priorities where safety, quality, compliance, and execution discipline are central to success. You will collaborate with field leadership, support functions, and cross-functional stakeholders to improve accountability, service delivery, and operational consistency. The position offers the opportunity to influence operational scale, customer outcomes, and organizational performance within a technology-driven environment.

Responsibilities

• Lead the overall commissioning program and develop the Master Commissioning Plan
• Direct and coordinate the commissioning team for high-quality validation outcomes
• Oversee design reviews to ensure commissioning requirements are included in procurement documents
• Support production qualification and government acceptance readiness activities
• Provide technical oversight of quality and configuration management aspects
• Support test and evaluation planning and conduct investigations related to qualification
• Prepare detailed commissioning and readiness reports for stakeholders

Qualifications

• 10+ years of industrial commissioning experience, preferably in complex manufacturing or high-hazard process facilities
• Experience leading multi-disciplinary commissioning teams and interfacing with owners and contractors
• Experience with production qualification, First Article, or Lot Acceptance activities in defense manufacturing is highly valued
• Bachelor's degree in Engineering or a technical field (ABET-accredited preferred) or equivalent combination of education and experience
• Strong knowledge of commissioning standards and documentation requirements for complex facilities
• Proven ability to develop commissioning plans and test procedures
• Excellent leadership, communication, and conflict-resolution skills

Benefits

• Medical, dental, and vision insurance
• Paid time off and holidays for work-life balance
• Employee Stock Ownership Plan (ESOP) to promote investment in the company
• 401(k) plan with employer contributions
• Flexible work schedules to accommodate personal life

Pay

$134,100 – $241,400 annually

Schedule

Remote - US based candidates only, no visa sponsorship available