Lead Customer Solutions Scientist

Skills

• Advanced degree (Ph.D., MSc) in Pharmacy, Pharmaceutics, Pharmaceutical Technology, Biotechnology, or related life sciences discipline
• 3-7 years of relevant experience in the pharmaceutical or biotechnology industry
• Strong written and verbal communication skills
• Entrepreneurial mindset with a customer-centric, proactive approach and resilience in the face of challenges
• Fluency in English
• Core capabilities: Break down complex formulation or process challenges into actionable paths, build credibility and rapport with technical stakeholders, communicate with clarity and confidence, be the voice of customers, understand how technical decisions impact timelines, risks, and commercial outcomes, proactively drive projects forward with minimal direction and supervision, work effectively across functions and geographies

Qualifications

• Education: Advance degree (Ph.D., MSc) in Pharmacy, Pharmaceutics, Pharmaceutical Technology, Biotechnology, or related life sciences discipline
• Experience: 3-7 years of relevant experience in the pharmaceutical or biotechnology industry

Responsibilities

• Serve as a technical subject matter expert supporting activities for biologics and injectable applications across the sale cycle
• Provide technical support to biopharma customers, enabling development and implementation of Roquette solutions at strategic and key accounts
• Build and maintain strong scientific relationships with customer R&D, formulation, process teams, to understand development challenges and bottlenecks, and to define solution strategies
• Identify, evaluate, and help develop new commercial opportunities and strategic partnerships
• Act as a liaison between customers and internal technical teams to ensure alignment and timely communication and delivery of solutions and resolutions
• Capture and communicate customer feedback and unmet needs to inform product development and application strategy
• Design, execute, and publish studies evaluating new and existing products in collaboration with cross-functional business unit teams
• Contribute to the development of technical marketing materials, including white papers, case studies, technical presentations, and data packages that support commercial activities
• Deliver technical presentations and training to internal audiences
• Represent Roquette at scientific conferences, trade shows, and industry forums
• Stay current with trends in biologics, drug development, manufacturing technologies, and regulatory requirements