Lead Customer Service Representative

Responsibilities

• Main lobby operations – check-ins, check-outs, guest visits and tours, answering general questions
• Answering and handling calls in a professional manner
• Maintaining cleanliness
• Scheduling
• File maintenance
• Data entry

Requirements

• Able to work evenings, weekends, and holidays
• 1-year customer service experience preferred
• Computer skills
• Timekeeping
• Excellent organizational skills
• Able to utilize multi-line phone
• Strong communication skills
• Able to lift 40 lbs.
• Able to stand for up to 8 hours a day
• Able to handle dogs on leashes
• Display professional manner at all times

Qualifications

Eligible employees may also participate in company-sponsored benefits and incentive programs

Benefits

• Health, dental, vision, life insurance
• STD/LTD
• 401K with company matching
• ESOP - Employee Stock Ownership Plan (100% company paid)
• Paid vacation
• Pet supply and service discounts

Pay

The hourly pay range for this position is $16.00–$18.00. Final compensation will be determined based on experience, skills, and qualifications.