LEAD CUSTOMER REGISTRATION REPRESENTATIVE

Responsibilities

• Oversee Customer Registration Representatives and ensure accurate and timely patient registration.
• Conduct financial triage and process patient’s medical and/or dental insurance information.
• Maintain accurate patient demographics and update data in patient’s chart and computer.
• Screen patients for insurance information and eligibility for state, County, or private-funded programs.
• Enter accurate demographic information on every encounter.
• Handle patient information with respect and confidentiality.
• Aid patients in filling out paperwork, if needed.
• Maintain petty cash box and balance cash transactions.
• Enter patient payments into electronic practice management system and print receipts.
• Handle patient complaints or concerns professionally and refer to supervisor or clinical department leads when necessary.
• Support Center’s mission of providing quality care and ensuring patient satisfaction.
• Ensure verification process is completed at least one day before appointments, except for Medi-Cal and Medi-Cal managed care eligible patients on the first of the month.
• Handle pcp transfers for patients needing them.
• Perform miscellaneous assignments as directed by Manager.

Qualifications

• High school diploma or equivalency.
• At least one (2+) years of medical clerical experience in the front office.
• Knowledge and understanding of various medical and dental insurance requirements.
• Ability to speak and read English and Spanish.
• Experience using computers, multi-button telephones, and simple business machines.
• Excellent people/customer relations and telephone communication skills.

Benefits

• PTO accrual rate of 7.08 hours per pay period (26 pay periods per year).
• 9 Paid Holidays.
• 40 hours of paid Jury Duty time per year.
• Medical, Dental, & Vision insurance (HSA eligible, PPO option available).
• Flexible Spending Accounts (Healthcare, Dependent Care, & Transportation).
• Employer-Sponsored life insurance & long term disability.
• 30 covered visits for Chiropractic or Acupuncture visits.
• 301k plan with 3% employer contribution.