Lead CSR / Teller - Pilsen East - Full Time

We need to output HTML fragment with sections: headings

for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We must only include sections when posting has real specific content. We need to parse the posting. The posting includes: - Intro: "Make banking a Fifth Third better® We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank." This is generic; maybe we can treat as "About the role"? But it's more like company description. Could be "About the role" or "About the company". The instruction: use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can choose appropriate headings based on content. We have: - General Function: Provide excellent customer service... etc. That's like a summary of role. Could be "About the role" or "General Function". Probably "About the role". - Responsibilities: There's "Customer Experience ESSENTIAL DUTIES AND RESPONSIBILITIES:" then bullet-like sentences. Also "Operations" and "Referrals". So we can combine into Responsibilities section. - Supervisory Responsibilities: None. Not needed. - Minimum Knowledge, Skills And Abilities Required: includes high school diploma/GED, cash handling, knowledge of retail policies, contact with public, ability to interact, initiative, sound judgment, act as leader, demonstrate core values, flexibility in scheduling. That's qualifications/skills. - Working Conditions: Normal office environment, extensive viewing of computer screens. - Pay: "Total Base Pay Range 43,680.00 - 67,700.00 USD Annual". Also mention base salary reflective of range, etc. So we have Pay info. - Benefits: mention "Our Total Rewards include comprehensive benefits and differentiated compensation offerings... extensive benefits programs... You can learn more about those programs on our 53.com Careers page". So we have Benefits content. - Schedule: mention "Need to have flexibility in scheduling." That's schedule info. - Location: "LOCATION -- Chicago, Illinois 60608". Could be included maybe as a short p under About the role or separate? Not required heading but we can include as a paragraph. We must not include boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, application instructions. At end there is EEO statement and agency notice. Must remove those. Also remove "Attention search firms and staffing agencies: do not submit unsolicited resumes..." etc. Also remove EEO statement. We need to preserve all substantive information. Thus produce HTML fragment with sections:

About the role

...

Maybe include location in that paragraph.

Responsibilities

• ...

We need to capture duties: from Customer Experience ESSENTIAL DUTIES AND RESPONSIBILITIES: list items: - Deepen relationships and treat customers with genuine care by listening to their specific needs, asking questions to gain deeper understanding, and seamlessly guide them to where their financial needs can be met - Provide follow up to customer questions and find solutions to address issues - Be responsive and timely with correspondence to keep lines of communication open and clear - Maintain a position of trust and responsibility by keeping all customer business confidential - Follow the Bancorp Code of Business Conduct and Ethics and other related policies, always maintaining ethical behavior. Operations: - Collaborate with Financial Center Manager to ensure all monthly cash counts are completed. - Partner with Financial Center Manager to gather and report monthly FCA requests. - Perform daily office responsibilities, working with the CSR and Bankers, to maintain the efficient operation of the office. - Maintain a balancing record that is in line with policy. - Find and correct outages and assist others as needed. - Maintain knowledge of the bank policies and financial center procedures and take responsibility to keep up to date on any changes. - Demonstrate sound judgment in decision making, abiding to established guidelines and procedures. - Assist in training newly hired Customer Service Representative Referrals: - During customer interactions and Customer Outreach identify customer needs and refer customers to Bankers and business partners, as appropriate, for a consultative conversation - Build and maintain a working knowledge of the Retail products and services offered - Utilize appropriate tools for all referrals sent to personal bankers and business partners for tracking purposes - Perform other duties as assigned We can combine all into one list.

Qualifications

maybe combine knowledge, skills, abilities. We have Minimum Knowledge, Skills And Abilities Required: - High school diploma/GED. - Work involves extensive cash handling. - Position requires in-depth knowledge of retail policies and procedures, to perform the essential duties with minimal supervision. - Work involves contact with the public, adhere to dress code guidelines. - Must have the ability to interact comfortably and confidently with the public. - Work requires the ability to take initiative and demonstrate sound judgment in decision-making and problem resolution. - Act as a leader and a resource for both customers and platform team. - Demonstrate the company’s core values, work as one bank, take accountability, be respectful & inclusive, act with integrity. - Need to have flexibility in scheduling. Also Working Conditions: Normal office environment. Extensive viewing of computer screens. We could put Working Conditions as part of Qualifications or separate section? There's no heading for Working Conditions in list; we could include under Qualifications or maybe a separate "Working Conditions" but not in allowed headings list. The allowed headings are only those given; we should not create extra headings. So we incorporate Working Conditions into Qualifications or About the role. Better to put under Qualifications. Skills: maybe we can extract skills: customer service, communication, cash handling, problem solving, leadership, etc. But we already have qualifications. We have Benefits section: we can include

Benefits

...

with description. Pay:

Pay

Total Base Pay Range $43,680.00 - $67,700.00 USD annual.

Schedule:

Schedule

Flexibility in scheduling required.

We must not include placeholder text like "commensurate with experience". We have actual numbers. We must not repeat job title as heading. We must not include Job ID/requisition numbers. We must output only HTML fragment. Let's craft. We need to ensure we don't include any markdown fences. We'll output something like:

About the role

Make banking a Fifth Third better® We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. General Function: Provide excellent customer service in all interactions, refer customers to the appropriate business partner for a consultative conversation, responsible for the most complex duties of a CSR exercising considerable independent judgement, accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures. Located in Chicago, Illinois 60608.

But we need to preserve all substantive information; we can't omit details like "While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types." and "Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience." etc. So we should include that. Thus About the role paragraph should include the General Function description fully. Let's extract General Function paragraph: "General Function Provide excellent customer service in all interactions. Refer customers to the appropriate business partner for a consultative conversation. Responsible for the most complex duties of a CSR, exercising considerable independent judgement. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types." We'll include that. Now Responsibilities: we need to list all duties as

. We'll combine all bullet points. Now Qualifications: include Minimum Knowledge, Skills And Abilities Required plus Working Conditions. We'll list as

• ...

maybe. But we need to decide: Should Qualifications be a list? The instruction: Use

• for any list of duties/requirements/benefits, and

  for prose. So for qualifications (requirements) we should use list. Thus:

  Qualifications

  • High school diploma/GED.
  • Work involves extensive cash handling.
  • Position requires in-depth knowledge of retail policies and procedures, to perform the essential duties with minimal supervision.
  • Work involves contact with the public, adhere to dress code guidelines.
  • Must have the ability to interact comfortably and confidently with the public.
  • Work requires the ability to take initiative and demonstrate sound judgment in decision-making and problem resolution.
  • Act as a leader and a resource for both customers and platform team.
  • Demonstrate the company’s core values, work as one bank, take accountability, be respectful & inclusive, act with integrity.
  • Need to have flexibility in scheduling.
  • Normal office environment.
  • Extensive viewing of computer screens.
  Now Benefits: we have prose about benefits. We'll put

  . Benefits paragraph: "At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day. The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html and by consulting with your talent acquisition partner." But note: The sentence about base salary repeats pay info; we might still include it but it's okay. However we have a separate Pay section; we might avoid duplication. But instruction: Preserve ALL substantive information; do NOT invent or summarize away detail. So we need to keep that sentence. However we might duplicate pay info; but it's okay as it's part of benefits description. We'll keep. Now Pay section: we have the base pay range. We'll put

  Total Base Pay Range $43,680.00 - $67,700.00 USD annual.

  Schedule: we have "Need to have flexibility in scheduling." Already in qualifications; but we also need a Schedule section if posting actually states them. The posting does mention flexibility in scheduling under Minimum Knowledge, Skills And Abilities Required. So we have schedule info. We'll create a Schedule section with that sentence. But we already included flexibility in qualifications; duplication may be okay but we should not invent or summarize away detail. It's okay to repeat? Might be considered duplication but not prohibited. However we could avoid duplication by not including flexibility in qualifications and instead put it under Schedule. But qualifications list includes many items; we could keep flexibility there and also have schedule section referencing same. Might be redundant but still preserving info. The instruction: "Prefer a few substantive sections over many thin ones." So maybe better to put flexibility under Schedule and not duplicate in qualifications. But we