Lead CSR/Teller - Lee Vista - Full Time
for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. No job title heading. No Job ID etc. Remove boilerplate, EEO, legal, etc. Must preserve all substantive information.
We need to parse the posting.
Content:
- Intro: "Make banking a Fifth Third better® We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank." This is generic marketing; maybe can be part of About the role? It's not specific duties. Could be considered About the role.
- "General Function Provide excellent customer service in all interactions. Refer customers to the appropriate business partner for a consultative conversation. Responsible for the most complex duties of a CSR, exercising considerable independent judgement. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types."
That's a description of role; could be About the role or Responsibilities.
- Then "Customer Experience ESSENTIAL DUTIES AND RESPONSIBILITIES:" list bullet points.
- Then "Operations" list bullet points.
- Then "Referrals" list bullet points.
- Then "SUPERVISORY RESPONSIBILITIES: None."
- Then "Minimum Knowledge, Skills And Abilities Required" list bullet points.
- Then "Working Conditions Normal office environment. Extensive viewing of computer screens."
- Then "Lead CSR/Teller - Lee Vista - Full Time" (title but we shouldn't repeat job title as heading). This line is maybe location and title.
- Then benefits paragraph: "At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day. The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html or by consulting with your talent acquisition partner."
- Then "LOCATION -- Orlando, Florida 32829"
- Then agency notice etc (remove).
- Then EEO statement (remove).
We need to produce sections: maybe About the role (intro + general function), Responsibilities (Customer Experience, Operations, Referrals), Requirements (Minimum Knowledge, Skills And Abilities Required), Benefits (the benefits paragraph), Pay (maybe mention base salary reflective of range; but it's vague: "The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location." This is not a specific number; it's generic. According to rule: never create Pay/Schedule/Benefits sections unless the posting actually states them. It does state base salary reflective of range, but not a specific number. Is that considered stating them? It says base salary reflective of range; it's still generic. The rule says: never emit a heading followed by filler/placeholder text (e.g. "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless the posting actually states them. The phrase "The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location." This is essentially saying salary varies; it's not a concrete figure. Likely considered filler/placeholder. So we should NOT create a Pay section.
Schedule: Not mentioned explicitly; only "Need to have flexibility in scheduling." That's a statement about flexibility but not a schedule. Not specific schedule like full-time/part-time? There's "Lead CSR/Teller - Lee Vista - Full Time". That indicates full-time. So we could include Schedule section with "Full Time". However the rule: never create Schedule section unless posting actually states them. It does state "Full Time". So we can include Schedule.
Benefits: The posting does talk about benefits extensively. So we can include Benefits section.
Now we need to decide headings: About the role, Responsibilities, Requirements, Benefits, Schedule. Possibly Skills? The Minimum Knowledge, Skills And Abilities Required could be Requirements or Skills. We'll use Requirements.
We need to use for each section heading. Use - for any list of duties/requirements/benefits. Use
for prose.
We must preserve all substantive information; do not invent or summarize away detail. So we need to include all bullet points exactly as given (maybe rephrase? Must preserve info, not necessarily exact wording but cannot lose detail). We'll keep the substance.
We need to remove boilerplate: EEO, agency notice, legal, etc.
We need to not repeat job title as heading. The line "Lead CSR/Teller - Lee Vista - Full Time" includes title; we can treat that as location and schedule info. We'll extract location and schedule.
We need to include location maybe in a
under About the role or separate? Not required to have a location heading; we can include location in a paragraph.
Now let's extract content.
Intro paragraph: "Make banking a Fifth Third better® We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank." This is marketing fluff; could be part of About the role.
General Function paragraph: Provide excellent customer service... etc.
We could combine intro and general function into About the role.
Now Responsibilities: we have three subsections: Customer Experience ESSENTIAL DUTIES AND RESPONSIBILITIES, Operations, Referrals. We'll combine all duties into a single Responsibilities section with lists.
Let's list each duty bullet:
Customer Experience:
- Deepen relationships and treat customers with genuine care by listening to their specific needs, asking questions to gain deeper understanding, and seamlessly guide them to where their financial needs can be met
- Provide follow up to customer questions and find solutions to address issues
- Be responsive and timely with correspondence to keep lines of communication open and clear
- Maintain a position of trust and responsibility by keeping all customer business confidential
- Follow the Bancorp Code of Business Conduct and Ethics and other related policies, always maintaining ethical behavior.
Operations:
- Collaborate with Financial Center Manager to ensure all monthly cash counts are completed.
- Partner with Financial Center Manager to gather and report monthly FCA requests.
- Perform daily office responsibilities, working with the CSR and Bankers, to maintain the efficient operation of the office.
- Maintain a balancing record that is in line with policy.
- Find and correct outages and assist others as needed.
- Maintain knowledge of the bank policies and financial center procedures and take responsibility to keep up to date on any changes.
- Demonstrate sound judgment in decision making, abiding to established guidelines and procedures.
- Assist in training newly hired Customer Service Representative
Referrals:
- During customer interactions and Customer Outreach identify customer needs and refer customers to Bankers and business partners, as appropriate, for a consultative conversation
- Build and maintain a working knowledge of the Retail products and services offered
- Utilize appropriate tools for all referrals sent to personal bankers and business partners for tracking purposes
- Perform other duties as assigned
SUPERVISORY RESPONSIBILITIES: None. (We could include as a note but it's not a duty; maybe we can include a short sentence under Responsibilities: "Supervisory responsibilities: None." But it's not a list; we can include as a paragraph.)
Now Minimum Knowledge, Skills And Abilities Required:
- High school diploma/GED.
- Work involves extensive cash handling.
- Position requires in-depth knowledge of retail policies and procedures, to perform the essential duties with minimal supervision.
- Work involves contact with the public, adhere to dress code guidelines.
- Must have the ability to interact comfortably and confidently with the public.
- Work requires the ability to take initiative and demonstrate sound judgment in decision-making and problem resolution.
- Act as a leader and a resource for both customers and platform team.
- Demonstrate the company’s core values, work as one bank, take accountability, be respectful & inclusive, act with integrity.
- Need to have flexibility in scheduling.
We could split some into Requirements and Skills but we will put all under Requirements.
Now Benefits paragraph: we need to preserve all substantive information. The paragraph includes multiple sentences. We'll put as
under Benefits.
Now Schedule: we have "Lead CSR/Teller - Lee Vista - Full Time". Also "Need to have flexibility in scheduling." So schedule: Full Time, flexibility needed. We'll output as
maybe.
Location: Orlando, Florida 32829. We'll include as
maybe under About the role or separate.
Now we must not include any boilerplate like EEO, agency notice, legal, etc.
Now produce HTML.
Structure:
About the role
Make banking a Fifth Third better® We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.
General Function: Provide excellent customer service in all interactions. Refer customers to the appropriate business partner for a consultative conversation. Responsible for the most complex duties of a CSR, exercising considerable independent judgement. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.
Location: Orlando, Florida 32829
Responsibilities
- Deepen relationships and treat customers with genuine care by listening to their specific needs, asking questions to gain deeper understanding, and seamlessly guide them to where their financial needs can be met
- Provide follow up to customer questions and find solutions to address issues
- Be responsive and timely with correspondence to keep lines of communication open and clear
- Maintain a position of trust and responsibility by keeping all customer business confidential
- Follow the Bancorp Code of Business Conduct and Ethics and other related policies, always maintaining ethical behavior.
- Collaborate with Financial Center Manager to ensure all monthly cash counts are completed.
- Partner with Financial Center Manager to gather and report monthly FCA requests.
- Perform daily office responsibilities, working with the CSR and Bankers, to maintain the efficient operation of the office.
- Maintain a balancing record that is in line with policy.
- Find and correct outages and assist others as needed.
- Maintain knowledge of the bank policies and financial center procedures and take responsibility to keep up to date on any changes.
- Demonstrate sound judgment in decision making, abiding to established guidelines and procedures.
- Assist in training newly hired Customer Service Representative
- During customer interactions and Customer Outreach identify customer needs and refer customers to Bankers and business partners, as appropriate
- for any list of duties/requirements/benefits. Use
for prose. We must preserve all substantive information; do not invent or summarize away detail. So we need to include all bullet points exactly as given (maybe rephrase? Must preserve info, not necessarily exact wording but cannot lose detail). We'll keep the substance. We need to remove boilerplate: EEO, agency notice, legal, etc. We need to not repeat job title as heading. The line "Lead CSR/Teller - Lee Vista - Full Time" includes title; we can treat that as location and schedule info. We'll extract location and schedule. We need to include location maybe in a
under About the role or separate? Not required to have a location heading; we can include location in a paragraph. Now let's extract content. Intro paragraph: "Make banking a Fifth Third better® We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank." This is marketing fluff; could be part of About the role. General Function paragraph: Provide excellent customer service... etc. We could combine intro and general function into About the role. Now Responsibilities: we have three subsections: Customer Experience ESSENTIAL DUTIES AND RESPONSIBILITIES, Operations, Referrals. We'll combine all duties into a single Responsibilities section with lists. Let's list each duty bullet: Customer Experience: - Deepen relationships and treat customers with genuine care by listening to their specific needs, asking questions to gain deeper understanding, and seamlessly guide them to where their financial needs can be met - Provide follow up to customer questions and find solutions to address issues - Be responsive and timely with correspondence to keep lines of communication open and clear - Maintain a position of trust and responsibility by keeping all customer business confidential - Follow the Bancorp Code of Business Conduct and Ethics and other related policies, always maintaining ethical behavior. Operations: - Collaborate with Financial Center Manager to ensure all monthly cash counts are completed. - Partner with Financial Center Manager to gather and report monthly FCA requests. - Perform daily office responsibilities, working with the CSR and Bankers, to maintain the efficient operation of the office. - Maintain a balancing record that is in line with policy. - Find and correct outages and assist others as needed. - Maintain knowledge of the bank policies and financial center procedures and take responsibility to keep up to date on any changes. - Demonstrate sound judgment in decision making, abiding to established guidelines and procedures. - Assist in training newly hired Customer Service Representative Referrals: - During customer interactions and Customer Outreach identify customer needs and refer customers to Bankers and business partners, as appropriate, for a consultative conversation - Build and maintain a working knowledge of the Retail products and services offered - Utilize appropriate tools for all referrals sent to personal bankers and business partners for tracking purposes - Perform other duties as assigned SUPERVISORY RESPONSIBILITIES: None. (We could include as a note but it's not a duty; maybe we can include a short sentence under Responsibilities: "Supervisory responsibilities: None." But it's not a list; we can include as a paragraph.) Now Minimum Knowledge, Skills And Abilities Required: - High school diploma/GED. - Work involves extensive cash handling. - Position requires in-depth knowledge of retail policies and procedures, to perform the essential duties with minimal supervision. - Work involves contact with the public, adhere to dress code guidelines. - Must have the ability to interact comfortably and confidently with the public. - Work requires the ability to take initiative and demonstrate sound judgment in decision-making and problem resolution. - Act as a leader and a resource for both customers and platform team. - Demonstrate the company’s core values, work as one bank, take accountability, be respectful & inclusive, act with integrity. - Need to have flexibility in scheduling. We could split some into Requirements and Skills but we will put all under Requirements. Now Benefits paragraph: we need to preserve all substantive information. The paragraph includes multiple sentences. We'll put as
under Benefits. Now Schedule: we have "Lead CSR/Teller - Lee Vista - Full Time". Also "Need to have flexibility in scheduling." So schedule: Full Time, flexibility needed. We'll output as
maybe. Location: Orlando, Florida 32829. We'll include as
maybe under About the role or separate. Now we must not include any boilerplate like EEO, agency notice, legal, etc. Now produce HTML. Structure:
About the role
Make banking a Fifth Third better® We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.
General Function: Provide excellent customer service in all interactions. Refer customers to the appropriate business partner for a consultative conversation. Responsible for the most complex duties of a CSR, exercising considerable independent judgement. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.
Location: Orlando, Florida 32829
Responsibilities
- Deepen relationships and treat customers with genuine care by listening to their specific needs, asking questions to gain deeper understanding, and seamlessly guide them to where their financial needs can be met
- Provide follow up to customer questions and find solutions to address issues
- Be responsive and timely with correspondence to keep lines of communication open and clear
- Maintain a position of trust and responsibility by keeping all customer business confidential
- Follow the Bancorp Code of Business Conduct and Ethics and other related policies, always maintaining ethical behavior.
- Collaborate with Financial Center Manager to ensure all monthly cash counts are completed.
- Partner with Financial Center Manager to gather and report monthly FCA requests.
- Perform daily office responsibilities, working with the CSR and Bankers, to maintain the efficient operation of the office.
- Maintain a balancing record that is in line with policy.
- Find and correct outages and assist others as needed.
- Maintain knowledge of the bank policies and financial center procedures and take responsibility to keep up to date on any changes.
- Demonstrate sound judgment in decision making, abiding to established guidelines and procedures.
- Assist in training newly hired Customer Service Representative
- During customer interactions and Customer Outreach identify customer needs and refer customers to Bankers and business partners, as appropriate