Lead Coupa Business Analyst

Established in 1928, Asplundh is a family-owned and operated company headquartered near Philadelphia, PA. For nearly a century, we have served the utility and infrastructure industries, helping communities build, recover, and thrive in a changing world. We have evolved to drive productivity and efficiency, improve safety, and transform how our customers approach vegetation management and more.

About the role

The Lead Coupa Business Analyst & System Administrator serves as the strategic owner and subject matter expert for Asplundh's Coupa Spend Management platform. This position ensures the effective administration, optimization, and long-term success of Coupa across Procurement, Finance, Legal, IT, and business operations. The role leads system configuration, enhancements, integrations, analytics, governance, and user adoption efforts across Procure-to-Pay (P2P), Supplier Information Management (SIM), Services Procurement, Contract Lifecycle Management (CLM), and Core Sourcing. Through strategic partnership and technical expertise, this individual drives process efficiency, compliance, spend visibility, and operational excellence while supporting ongoing Oracle Fusion ERP initiatives.

Responsibilities

• Lead the administration, configuration, and continuous improvement of Coupa P2P, SIM, Services Procurement, CLM, and Core Sourcing modules.
• Manage user access, security roles, workflows, catalogs, approval chains, purchasing policies, and system governance activities.
• Monitor system performance, troubleshoot complex issues, and serve as the highest level of internal Coupa support escalation.
• Manage Coupa releases, impact assessments, testing activities, and deployment of new functionality across all active modules.
• Partner with Procurement, Legal, Finance, and IT stakeholders to gather requirements and develop scalable business solutions.
• Support and maintain integrations and data alignment between Coupa and Oracle Fusion ERP platforms.
• Develop reporting, KPI dashboards, training materials, SOPs, and change management programs to drive adoption and business value.

Requirements

• Bachelor's degree in Information Technology, Business Administration, Supply Chain Management, Finance, or a related field.
• 5-7+ years of experience supporting enterprise procurement processes and systems, including 3+ years of hands-on Coupa administration and configuration.
• Demonstrated expertise with Coupa P2P, SIM, Services Procurement (SOW/Contingent Labor), CLM, and Core Sourcing modules.
• Experience supporting procurement technology integrations, including Oracle Fusion ERP, APIs, cXML, flat files, or related technologies.
• Strong analytical, problem-solving, communication, stakeholder management, and cross-functional leadership capabilities.
• Coupa Platform Certification preferred.

Work Environment

• Work Model: Hybrid (4 days onsite, 1 day remote)
• Preferred Schedule: Monday through Friday during standard business hours
• Travel Requirements: Minimal travel; occasional travel may be required for meetings, training, or project support
• Physical Requirements: Primarily office-based work requiring prolonged periods of computer use, communication, and collaboration with stakeholders

Benefits

We offer a competitive range of benefits to support our employees’ health, well-being, and financial security. Medical, dental, and vision benefits are available to all eligible employees on the first day of employment.