Lead Counter Sales Associate

Duties and Responsibilities

• Interact with internal and outside salespeople, vendors and contractors.
• As directed by Sales Center Manager, responsible for preparing and completing weekly cycle counts.
• Timely processing and return of in-warranty items to manufacturers.
• Handling freight claims for missing or damaged equipment/supplies.
• Handling of intra-store transfers and promoting sales of monthly specialty items.
• As directed by Sales Center Manager, responsible for the prompt ordering and scheduling the arrival of equipment and supplies for resale.
• Properly tracking incoming merchandise and special orders.
• Aiding warehouse personnel when needed.
• Maintain current knowledge of customer credit status and strictly maintain credit codes on sales to customers.
• Maintain showroom merchandising and re-stocking product.
• Assist in resolving customer relations problems with both dealers and end users.
• Aid Territory Sales Managers with product information, availability, pricing and special factors when needed.
• Complete sales order process for customers with efforts to up-sell associated items.
• Perform other duties as assigned.

Required Qualifications

• Minimum 1+ year experience in HVAC, customer Service, warehousing/distribution or retail.
• Knowledge of air conditioning, heating and ventilation equipment at a wholesale distribution level preferred.
• Proven success in sales and providing excellent customer service.
• Strong interpersonal skills including sales, problem solving and customer service.
• Ability to work independently, but meet assigned goals and objectives in designated time frames.
• Ability to multitask and work in a fast paced environment.
• A willingness to learn and grow with our Company.
• Knowledge of Microsoft Office products.
• Proven commitment to customer service and a safe work environment.

Preferred Qualifications

• Experience in a wholesale HVAC equipment supply house preferred.
• Bachelor’s or Associate’s Degree preferred.
• {Bilingual (Spanish) preferred}

Work Schedule

Monday through Friday with an occasional Saturday. This position may require working extra hours on occasion.

Physical Demands

• Sedentary – Lifting 0-10 pounds
• Frequent Light Lifting – 10-20 pounds
• Frequent Moderate Lifting – 20 to 50 pounds
• Occasional Heavy Lifting – 50 to 100 pounds
• Occasional Pulling/Pushing, Carrying
• Occasional Reaching or working above shoulder
• Occasional Walking
• Frequent Standing
• Frequent Sitting
• Occasional Stooping
• Occasional Kneeling
• Occasional Repeated Bending
• Occasional Climbing
• Frequent Operating a motor vehicle
• Never Operating a commercial vehicle
• Never Operating warehouse equipment, forklift, baseloid lift etc
• Occasional Other – Talk, Drive, visit customers etc.

EEO Statement

Watsco and its subsidiaries are an Equal Opportunity Employer and do not discriminate on the basis of age, color , race, religion, disability, sex, or national origin. We support a diverse and inclusive workplace where we employ, retain, terminate, and otherwise treat all employees and job applicants on the basis of merit, qualifications and competence.