Lead Counter Sales Associate

Duties and Responsibilities

• Interact with internal and outside salespeople, vendors and contractors.
• Make outbound calls to customers to increase sales and provide additional services.
• As directed by Sales Center Manager, responsible for preparing and completing weekly cycle counts.
• Timely processing and return of in-warranty items to manufacturers.
• Handling freight claims for missing or damaged equipment/supplies.
• Handling of intra-store transfers and promoting sales of monthly specialty items.
• Prompt ordering and scheduling the arrival of equipment and supplies for resale.
• Properly tracking incoming merchandise and special orders.
• Aiding warehouse personnel when needed.
• Maintain current knowledge of customer credit status and strictly maintain credit codes on sales to customers.
• Maintain showroom merchandising and re-stocking product.
• Assist in resolving customer relations problems with both dealers and end users.
• Aid Territory Sales Managers with product information, availability, pricing and special factors when needed.
• Complete sales order process for customers with efforts to up-sell associated items.
• Perform other duties as assigned.

Required Qualifications

• Minimum 1+ year experience in HVAC, customer service, warehousing/distribution or retail.
• Knowledge of air conditioning, heating and ventilation equipment at a wholesale distribution level preferred.
• Proven success in sales and providing excellent customer service.
• Strong interpersonal skills including sales, problem solving and customer service.
• Ability to work independently, but meet assigned goals and objectives in designated time frames.
• Ability to multitask and work in a fast-paced environment.
• A willingness to learn and grow with our Company.
• Knowledge of Microsoft Office products.
• Proven commitment to customer service and a safe work environment.

Preferred Qualifications

• Experience in a wholesale HVAC equipment supply house preferred.
• Bachelor’s or Associate’s Degree preferred.
• {Bilingual (Spanish) preferred.}

Work Schedule

• Monday through Friday with an occasional Saturday.
• This position may require working extra hours on occasion.

Physical Demands

• Sedentary – Lifting 0-10 pounds
• Frequent Light Lifting – 10-20 pounds
• Frequent Moderate Lifting – 20 to 50 pounds
• Frequent Heavy Lifting – 50 to 100 pounds
• Constant Standing
• Constant Sitting
• Occasional Reaching or working above shoulder
• Occasional Walking
• Constant Operating a motor vehicle
• Occasional Operating a commercial vehicle
• Constant Desk Work/Computer use/Telephone use
• Occasional Operating warehouse equipment, forklift, baseloid lift etc
• Constant Repeated Bending
• Occasional Climbing
• Occasional Stooping
• Occasional Kneeling
• Occasional Repeated Bending
• Occasional Driving
• Occasional Visiting customers

EEO Statement

Watsco and its subsidiaries are an Equal Opportunity Employer and do not discriminate on the basis of age, color, race, religion, disability, sex, or national origin. We support a diverse and inclusive workplace where we employ, retain, terminate, and otherwise treat all employees and job applicants on the basis of merit, qualifications and competence.