Lead Convention Porter

About the Role

The Lead Convention Porter is responsible for the efficient setup and breakdown of all convention events.

Responsibilities

• Lead the setup, service, and breakdown of all convention and/or banquet events
• Full knowledge of all different table and room set-ups, functions of service, house and resort rules and regulations
• Work in conjunction with managers and supervisors to ensure Members deliver consistent, luxury service to all guests
• Provide prompt, courteous service to all banquet guests while maintaining a friendly and pleasant atmosphere
• Ensure safe and sanitary conditions in all banquet service areas and for all banquet service and setup equipment
• Maintain full knowledge of banquet menu items and ingredients, room set-ups, bar menus, functions of service, house and bar rules and regulations, and alcohol awareness training
• Coordinate all break times with Members in relation to business needs on the convention floor
• Comply with Title 26 policies and procedures as well as completing all assigned/required modules in a timely manner
• Maintain knowledge of common food allergies, dietary options, and/or alternate food requests
• Build and maintain strong relationships with clients, event planners, and internal stakeholders
• Seek opportunities to upsell services and generate repeat business
• Maintain department policies and procedures to control costs while delivering exceptional luxury service
• Identify areas for improvement and implement strategies to enhance guest satisfaction, operational efficiency, and revenue generation
• Maintain a professional, courteous, and friendly demeanor with all members and guests at all times
• Clearly communicate with management via radio in a professional manner when called upon in a timely fashion
• Maintain knowledge of all chemicals used in the Set-Up department and comply according to OSHA
• Ensure all storeroom areas are up to Health Department standards

Requirements

• Must be at least 21 years of age
• High School diploma or equivalent required
• One (1) year in Banquets and Catering in a high-volume, luxury hotel with a minimum banquet space of 200,000 square feet
• Demonstrated knowledge and experience in overall Banquet operations
• Complete knowledge of health and safety regulations
• Basic knowledge of Microsoft Office software
• Clear understanding and knowledge of the Culinary Union Collective Bargaining Agreement
• Knowledge, understanding, and compliance of policies and procedures, job descriptions, daily memorandums, statutory requirements regarding health and safety, sanitation, proper chemical usage, fire procedures, and HACCP
• Ability to execute guidelines for proper staffing to maximize efficiency and minimize labor costs
• Strong overall knowledge of F&B preparation and presentation
• Proficient in operational financial management accountability and budgeting
• Excellent interpersonal skills to deal effectively with guests, management, Team Members, and other outside contacts
• Ability to provide leadership and direction contributing to the success of the organization through engaging, developing, and mentoring individuals and teams
• Excellent communication and customer service skills
• Excellent organizational skills; ability to function under time constraints and deadlines with attention to detail
• Must be willing and able to work a flexible schedule to include holidays, nights, and weekends
• Ability to work in a fast-paced, busy, and somewhat stressful environment

Skills

• Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions, and procedure manuals
• Ability to read and communicate verbally in English
• Written communication skills in English may also be required
• Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form
• Ability to deal with problems involving several concrete variables in standardized situations

Physical Demands

• Regularly required to stand and use hands and fingers to handle or utilize objects, tools, or controls
• Frequently required to reach with hands and arms and talk or hear
• Specific vision abilities required include close vision and peripheral vision
• Must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move up to 100 pounds
• Must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel, and balance when performing job duties in varying work areas such as confined spaces

Work Environment

• The noise level in the work environment is usually moderate
• May be exposed to an environment containing unrestricted secondhand tobacco smoke

Pay

$27.68 per hour