Lead Concierge Associate

Reports to: Client Services Supervisor, Client Services Manager, or equivalent leadership
Schedule: Monday–Friday | 8:00 AM–5:00 PM

About the Role

We’re seeking a polished, hospitality-driven Lead Concierge Associate to serve as the primary point of contact for colleagues, guests, and key stakeholders. As the face of the workplace, you’ll deliver personalized service while helping maintain a seamless, professional environment.

You set the standard for the workplace experience. Your professionalism, attention to detail, and proactive service help ensure colleagues and visitors feel welcomed and supported throughout their day.

Responsibilities

• Guest & Concierge Services
  • Provide a warm, professional welcome to colleagues and guests
  • Manage visitor registration, guest arrivals, meeting room bookings, and special requests
  • Build relationships and capture guest preferences to personalize future visits
  • Provide directions, information, and connections to colleagues and departments
• Workplace Experience
  • Conduct floor walks to ensure supplies are stocked and spaces are clean, organized, and guest-ready
  • Identify and address facilities or workplace issues
  • Maintain a safe and professional reception environment
• Leadership & Collaboration
  • Serve as a primary point of contact for key clients, Office Service Leaders, and SPS management
  • Participate in team meetings and provide insight on site performance and service opportunities
  • Partner with Workplace Experience and other service teams to coordinate daily needs
  • Proactively identify and resolve service or operational issues

Requirements

• High school diploma or equivalent required
• 2+ years of concierge, hospitality, reception, or high-touch client-facing experience preferred
• Previous lead or senior-level guest services experience preferred
• Strong customer service, communication, and organizational skills
• Professional presence with strong attention to detail
• Comfortable using workplace technology and Microsoft Office
• Ability to manage multiple priorities and solve problems independently

Physical Requirements

• Ability to stand and walk for extended periods
• Ability to perform regular floor walks throughout the workplace
• Ability to operate standard office and workplace equipment

Benefits

• Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities.
• Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do.
• Recognition: We offer a variety of recognition programs for all levels of employees.
• Paid Time Off:
  • Full time: Minimum of 80 hours/calendar year.
  • Part time/temporary: Minimum of 1 hour for every 30 hours worked.
  • PTO amounts may increase based on tenure and/or the assigned account. PTO allows employees to take approved time off for any reason.
• Bonuses: Available for employee and client referrals for current employees.
• Benefit Offerings:
  • Medical, Dental, Vision
  • HCFSA, DCFSA, HSA
  • Commuter Transit and Parking Pre-Tax Plans
  • Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity
  • Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance
  • Group Home and Auto Insurance
  • EAP, Short Term Disability, Life Insurance
  • Education Discounts
  • 401k with matching
  • Entertainment Discounts

Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

About SPS

SPS is a global workplace solutions and business transformation company operating in more than 20 countries. Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings. Our clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies.