Lead, Community of Practice

About the role

As Lead, Community of Practice (CoP) you will shape and standardize CoP practices with measurable outcomes across the value team—designing collaborative experiences and enabling knowledge sharing communications to drive adoption of best practices and improve how engineers connect and learn.

Responsibilities

• Establish and continuously evolve a scalable CoP framework across multiple product teams, forming a rotating council to ensure inclusiveness of ideas and drive adoption of engineering best practices.
• Design and curate high-quality, reusable solutions that enable community contributions, foster collaboration, and accelerate adoption of best practices through ongoing communications.
• Analyze user behaviors and feedback to enhance the end-to-end community experience and improve usability of CoP platforms and resources.
• Develop and maintain knowledge-sharing strategies and assets, including repositories, workshops, communications, and training curricula, in partnership with cross-functional teams and product team channels.
• Streamline processes and enable self-service capabilities by collaborating with development teams to build automation workflows (e.g., Power Automate) and leverage Generative AI tools (e.g. Copilots & Gemini Enterprise) to enhance community management and simplify knowledge-sharing experiences.
• Plan and deliver community engagement initiatives, managing the backlog of activities such as Open Hours, TechTalks, announcements, and knowledge-sharing events to ensure timely execution.
• Shape the CoP roadmap and engagement strategy to strengthen collaboration, enhance communications, promote standards, and elevate the overall community experience.
• Identify and implement opportunities for process simplification and continuous improvement to optimize CoP operations.
• Stay current with industry trends and emerging technologies, recommending adoption where appropriate to keep the CoP innovative and relevant.
• Promote engineering practices, standards, and guidelines through effective use of collaboration tools including Jira, Confluence, SharePoint, MS Teams, and Viva Engage.

Required Experience and Skills

• 5+ years of experience in UX/content design and management using SharePoint and Confluence.
• 5+ years working on Agile projects (Scrum) and knowledge of Jira.
• Experience with Generative AI tools and GitHub is preferred.
• Experience working with distributed teams (onshore/offshore).
• Experience owning and delivering digital products and content throughout their lifecycle.
• Strong written and oral communication skills; ability to align stakeholders on complex technical decisions.
• Self-motivated team player, able to work independently and collaboratively.

Skills

• Agile Methodology
• Audit Management
• Backlog Management
• Business Process Improvements
• Collaboration Tools
• Community Engagement
• Community Management
• Computer Science
• Data Modeling
• Digital Products
• Emerging Technologies
• Governance Management

Qualifications

• HS Diploma required.
• Preferred BSc Degree in Computer Science, Engineering, or equivalent experience or MSc Degree.

Pay

The salary range for this role is $87,300.00 - $137,400.00. The successful candidate will be eligible for annual bonus and long-term incentive, if applicable.

Benefits

We offer a comprehensive package of benefits including medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits including 401(k), paid holidays, vacation, and compassionate and sick days.