Lead Community Center Associate (bilingual in Mandarin or Cantonese)

About the role

Are you ready to make a lasting impact and transform the healthcare space? We are one of Southern California’s fastest-growing Medicare Advantage plans with an incredible 112% year-over-year membership growth.

Clever Care was created to meet the unique needs of the diverse communities we serve. Our innovative benefit plans combine Western medicine with holistic Eastern practices, offering benefits that align with our members’ culture and values.

We’re on a mission! Our rapid growth reflects our commitment to making healthcare accessible for underserved communities. At Clever Care, you’ll have the opportunity to make a real difference, shape the future of healthcare, and be part of a fast-moving, game-changing organization that celebrates diversity and innovation.

Responsibilities

• Answer member questions regarding their benefits and accessing care.
• Provide coverage of the Community Center reception area with excellent customer service.
• Act as a Medicare Advisor to community members with questions about their Medicare options.
• Schedule and plan health events held at the community centers, including booking vendors and ordering refreshments and supplies.
• Coordinate general building repairs with Facilities Manager/Department.
• Ensure sufficient building, office, and center supplies are available and stocked.
• Communicate with facilities and other departments.
• Maintain a proper inventory of equipment, promotional items, and marketing materials required to keep the center functional.
• Support community center events with logistic and planning efforts and other event activities.
• Track and monitor traffic flow at the center and utilization of services.
• Perform routine inspections to ensure equipment is working properly for quality assurance purposes.
• Manage the use of space to host internal and external meetings and programs, including signage forms, request for space use and reservation.
• Oversee the community center space to ensure safety and cleanliness.
• Identify and develop programs and activities that bring value and interest to the center; work closely with the Field Engagement and Sales team.
• Assist internal and external agents during events held at the community centers.
• Provide in-language support to members and prospects who have questions about Clever Care or Medicare.
• Identify and organize training needs as it relates to community center management.
• Identify and develop tools beneficial to assist community center representatives.
• Work and connect with other CCHP community center staff to produce weekly, monthly updates, calendar of activities and reports.
• Manage and support Community Center online presences.
• Track and monitor CCHP community centers budget and expenditures.
• Inform and work closely with facilities manager, managers, and leadership team on facility and maintenance needs and request.
• Other duties/tasks as assigned.

Qualifications

• Education and Experience: Bachelor’s in Business, Marketing or Communications, or equivalent experience; one (1) year of customer service experience; one (1) year of experience in marketing, preferred; experience with working in health care, non-profit organizations, or senior community preferred; event planning or coordinator experience is a plus.
• Licenses: Life agent license and notary public license is a plus; training and licensing assistance will be provided to the right candidate.
• Skills: Bilingual in Vietnamese, Mandarin and/or Korean on a business-level (read, speaking and writing); excellent customer service skills; experience serving the senior population a plus; desire to help seniors get and stay healthy by improving their access and understanding of their healthcare options; detail-oriented planning and event coordination; reliable, present, and dedicated; strong organizational skills.

Schedule

This position is fully onsite. Must be able to work some Saturdays.

Pay

Wage range: $26.00 to $32.00 per hour.

Physical & Working Environment

• Must be able to travel when needed or required.
• Ability to operate a keyboard, mouse, phone and perform repetitive motion (keyboard); writing (note-taking).
• Ability to sit for long periods; stand, sit, reach, bend, lift up to fifteen (15) pounds.
• Ability to express or exchange ideas to impart information to the public and to convey detailed instructions to staff accurately and quickly.
• Work is performed in an office environment and/or remotely.
• The job involves frequent contact with staff and public.
• May occasionally be required to work irregular hours based on the needs of the business.