Lead Collections Specialist

About the role

We are seeking an experienced, detail-oriented Lead Collections Specialist to join our growing organization. The Lead Collections Specialist will lead and support a team of 5-6 collection specialists to achieve collection goals.

Responsibilities

• Assign and balance account portfolios and daily workload across team members
• Provide guidance, coaching, and on-the-job training to improve team performance
• Act as the first point of escalation for complex or sensitive accounts
• Monitor team productivity and ensure adherence to collection schedules and follow-ups
• Support audit requirements and maintain accurate financial records
• Investigate and resolve billing discrepancies and disputes
• Support team goals by helping reduce overall delinquency and DSO
• Monitor accounts receivable aging reports and identify past-due accounts
• Manage a portfolio of key or high-risk accounts
• Review and support resolution of billing disputes and payment delays
• Approve or recommend payment plans, settlements, or escalations
• Ensure consistent follow-up on delinquent accounts across the team
• Coincordinate with Billing, Sales, and Customer Service teams to resolve disputes
• Communicate customer issues impacting collections to leadership
• Support initiatives to improve customer payment behavior and processes
• Special projects as assigned

Requirements

• Bachelor’s degree in Accounting, Finance, or related field
• 5–6 years of progressive collections experience, including leadership or team coordination responsibilities
• Proven track record of meeting or exceeding collection targets and reducing delinquency

Benefits

• 401k with up to 4.5% matching
• Untracked vacation
• A hybrid work schedule
• Tuition reimbursement
• Medical, dental, vision, and life insurance programs
• Employee assistance programs

Pay

Compensation is commensurate with experience.

Schedule

Hybrid work schedule.