Lead, Cloud Engineer

About the role

The Microsoft 365 Cloud Engineer is responsible for the design, implementation, administration, and optimization of Microsoft 365 and Azure-based services to support secure, scalable, and reliable business operations. This role focuses on Microsoft cloud technologies including Entra ID (Azure AD), Exchange Online, Teams, SharePoint Online, OneDrive, Intune, and security/compliance tooling.

Responsibilities

• Administer and optimize Microsoft 365 services including Exchange Online, Microsoft Teams, SharePoint Online, OneDrive, and Entra ID.

• Manage user identities, licensing, groups, roles, and access controls across multiple operating entities.

• Configure and maintain mail flow, retention policies, shared mailboxes, distribution lists, and security settings.

• Support Teams collaboration, calling, and meeting configurations in alignment with business needs.

• Manage Entra ID (Azure AD) including conditional access, MFA policies, identity protection, and role-based access control.

• Implement and maintain Microsoft security solutions (Defender for Office 365, Secure Score improvements, anti-phishing, and spam policies).

• Support data protection initiatives including retention, eDiscovery, audit logging, and compliance configurations.

• Ensure adherence to company security standards and regulatory requirements.

• Administer Microsoft Intune for device enrollment, configuration profiles, compliance policies, and application deployment.

• Partner with support teams to improve endpoint security, consistency, and user experience.

• Monitor service health, availability, and performance of Microsoft 365 services.

• Diagnose and resolve complex cloud-related incidents and escalations.

• Plan and execute tenant changes, migrations, and enhancements with minimal user disruption.

• Automate administrative tasks and configurations using PowerShell and scripting best practices.

• Coordinate integrations between Microsoft 365 and third-party systems (identity, ERP, telephony, security, and ITSM tools).

• Work with vendors, Microsoft partners, and support channels to resolve issues and implement improvements.

• Evaluate new Microsoft features and roadmap items for business applicability.

• Maintain clear, accurate documentation for configurations, standards, and operational procedures.

• Develop and refine SOPs, runbooks, and administrative guides for Microsoft 365 services.

• Provide technical guidance and mentorship to service desk and support personnel.

• Train users and IT staff on Microsoft 365 features, security best practices, and new capabilities.

• Stay current on Microsoft 365, Azure, and cloud security best practices.

• Proactively recommend enhancements to improve security, reliability, cost management, and user productivity.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.

• Minimum of 5 years of experience in Microsoft 365 and Azure administration.

• Experience with Entra ID (Azure AD), Exchange Online, Microsoft Teams, SharePoint Online, OneDrive, and Intune.

• Strong understanding of Microsoft security solutions, including Defender for Office 365, Secure Score, data loss prevention, retention policies, audit logging, and eDiscovery.

• Experience with endpoint management tools like Microsoft Intune.

• Excellent problem-solving and troubleshooting skills.

• Proficiency in PowerShell scripting.

• Experience with cloud architecture and integration with third-party systems.

• Ability to communicate technical concepts to non-technical stakeholders.

• Experience with continuous improvement and process standardization.

• Strong documentation and knowledge management skills.

• Ability to work independently and collaboratively with IT teams, vendors, and business partners.

Skills

• Microsoft 365 Platform Expertise

• Identity & Access Management

• Security & Compliance

• Endpoint & Device Management

• Cloud Troubleshooting & Operations

• Automation & Scripting

• Integration & Vendor Collaboration

• Continuous Improvement

Benefits

Competitive salary and benefits package including:

• Generous paid time off

• 401(k) with 6% match and vesting is immediate

• Tuition Reimbursement

• Paid paternal leave

Additional benefits include:

• Health and disability insurance

• 401(k) match

• Flexible spending accounts

• EAP (Employee Assistance Program)

• Education assistance

• Parental leave

• Paid time off

• Company-paid holidays

Pay

$108,000-201,000

Schedule

9/80: Employees work 9 out of every 14 days – totaling 80 hours worked – and have every other Friday off.