Lead Clinical - Springfield, TN

About the role

Join QualDerm Partners, a leader in comprehensive skin and aesthetics wellness, as a Lead, Clinical in our Springfield, TN location. We are dedicated to providing exceptional care in dermatology, skin cancer treatment, cosmetic services, and plastic surgery. We are looking for a passionate and experienced individual who shares our mission to enhance the quality of life for every patient. In this pivotal role, you will manage clinical operations while leading a talented team committed to delivering outstanding patient care.

Responsibilities

• Serve as the EMA ModMed superuser to support clinical staff and troubleshoot system issues
• Act as the first point of contact for clinical queries related to medical supplies, staff coordination, and patient flow
• Assist in training and onboarding new medical assistants, ensuring they are equipped with the knowledge and skills necessary for their roles
• Monitor patient flow, reallocating medical assistants as needed to accommodate varying patient volumes and assist other teams during peak times
• Ensure all medical assistants complete tasks related to patient care and contribute to team performance assessments
• Oversee inventory management of medical supplies, including ordering, sorting, and storage
• Support the Practice Manager in researching and resolving patient-related issues such as complaints, registration, and billing inquiries
• Implement new clinical protocols and practices, ensuring the team is informed and compliant
• Document and manage patient interactions in the EMR while adhering to HIPAA and infection control standards
• Room patients and gather medical histories, preparing the examination rooms and surgical trays as necessary
• Assist providers during examinations and procedures, anticipating their needs for a seamless workflow
• Manage and document lab/pathology specimens following established protocols, and ensure timely communication of results to patients
• Handle patient scheduling, prescription refills, and coordination of care with external specialists as required
• Conduct routine safety checks and ensure compliance with all health and safety regulations, including cleaning and maintaining medical equipment
• Ensure compliance with OSHA standards for bloodborne pathogens and other regulatory requirements
• Maintain a clean, organized, and welcoming environment for patients, staff, and visitors

Requirements

• High school diploma or equivalent; Medical Assistant certification preferred
• A minimum of 2-3 years of experience in a clinical role, preferably in dermatology
• Strong leadership and communication skills to effectively manage a clinical team
• In-depth knowledge of medical terminology and clinical procedures relevant to dermatology practices
• Proficiency in electronic health record (EHR) platforms, specifically EMA ModMed
• Ability to multitask and adapt in a fast-paced clinical environment while maintaining a focus on quality patient care
• Understanding of HIPAA regulations and commitment to maintaining patient confidentiality

Benefits

• Competitive Pay
• Comprehensive Health Coverage – Includes Medical, Dental, and Vision plans
• Generous 401(k) Plan – Company matches 100% of the first 3%, plus 50% of the next 2%, with immediate vesting
• Paid Time Off (PTO) – Accrue PTO from day one, plus enjoy 6 paid holidays and 2 floating holidays each year
• Company-Paid Life Insurance
• Disability Protection – Short-term and long-term disability coverage
• Additional Wellness Plans – Accident, critical illness, and identity theft protection plans
• Employee Assistance Program (EAP) – Access confidential support for personal or work-related challenges
• Exclusive Employee Discounts
• Referral Bonus Program