Lead Clinical Navigator - FT Days | Pittsburgh Specialty

About the role

It’s no secret that here at PAM Health, our results are seen every day in the patients we help. Once you enter our facility, you are PAMily, and we take care of our PAMily. As a Clinical Navigator, you are the face of our hospital. You will meet people at their worst of times, and by sharing our success and the potential success they can reach during their rehab stay with us, they will know they have the potential and support needed to assist them in achieving their goals!

Responsibilities

• Assists in the training and management of the business development team to include Clinical Liaisons, Physician Liaisons, and other individuals as directed.
• Provides marketing support to clinical liaisons and other business development team members at various hospitals and clinics as needed for sales presentations.
• Cultivates referral relationships, manages assigned territory, and makes sales contacts as well as analysis of referral and admission data from assigned territory.
• Works collaboratively with business development team members including the Director of Admissions and admission staff, and well as nursing and other internal and external staff to facilitate the referral conversion.
• Able to perform patient evaluations for admission to PAM Health.
• Provides feedback and recommendations for program development and quality improvement initiatives related to customer service, the referral and admission process and patient and referral source satisfaction.
• Develops and maintains excellent relationships to all stakeholders including prospective patient, family members, physicians, ICU and floor nurses, discharge planners, case managers and payer representatives.

Requirements

• Education and Training: Degree from an accredited college or university in a health field, preferably nursing, preferred.
• Prior licensure in nursing or respiratory therapy is required.
• Prior marketing and/or rehabilitation/LTACH experience preferred.
• Must have a minimum of two years’ experience in the designated field of license, preferably with rehabilitation/LTACH and marketing experience.