Lead Client Director - Strategic Retail

Key Responsibilities

• Provide strategic leadership and partnership to clients.
• Lead virtual teams across Solution Sales, Consulting, and Support.
• Build multi-tiered relationships from project teams to CxO level.
• Develop roadmaps to improve customer experience.
• Achieve financial targets including licenses, renewals, and services.

Requirements

• 10+ years in client management and account strategy.
• 5+ years as a Client Director or equivalent with large-scale sales experience.
• Experience integrating AI into business processes.
• Background in IT Service Management, HR, or Security Operations.
• Ability to travel up to 50%.