Lead Clerk - Retail

About the Role

The primary responsibility of the Lead Clerk is to handle the sale of merchandise in the retail stores and drive sales to maximize business performance. All duties are to be performed in accordance with departmental and The Venetian Resort’s policies, practices, and procedures.

Responsibilities

• Assure appropriate merchandising, stocking, and cleanliness adheres to visual standards.
• Participate in bi-annual inventories.
• Work closely with management to identify sales opportunities (e.g., weekend specials) and adjust selling strategy accordingly.
• Ensure retail department staff adhere to all policies, procedures, and service standards.
• Assist guests in the selection of merchandise while maintaining The Venetian Resort’s hospitality standards.
• Ensure consistent maintenance of sales floor stocking and rotation of merchandise.
• Receive and process merchandise shipments from the warehouse and other store locations.
• Comply with departmental policies and procedures to complete service satisfactorily.
• Provide service and assistance to others, expedite processing, and offer expertise based on gathered information.
• Complete tasks requiring the use of equipment, tools, or systems related to proper job performance.
• Maintain safety as an essential function of the job.
• Perform other related duties as assigned.

Requirements

• 21 years of age or older.
• Proof of authorization/eligibility to work in the United States.
• High school diploma or equivalent.
• Must be able to obtain and maintain a valid Alcohol Awareness Card, Health Card, and any other required certification or license.
• 5 years of retail management and cash handling experience.
• Knowledge of Micros is a plus.
• Able to handle multiple guests and demonstrate excellent customer service skills.
• Working knowledge of stock keeping and store maintenance.
• Must be able to work independently.
• Ability to communicate clearly and effectively in English, both spoken and written.
• Strong interpersonal skills with the ability to communicate effectively with guests and team members of different backgrounds and experience levels.
• Must be able to work varied shifts, including nights, weekends, and holidays.

Physical Requirements

• Must be able to lift or carry 20 pounds unassisted.
• Physically access all areas of the property and drive areas with or without reasonable accommodation.
• Maintain composure under pressure and consistently meet deadlines.
• Ability to interact appropriately and effectively with guests, management, team members, and outside contacts.
• Ability to walk, stand, stretch, bend, and kneel for prolonged periods.
• Work in a fast-paced and busy environment.
• Work indoors and be exposed to environmental factors such as CRT, noise, dust, and cigarette smoke.