Lead Clerk

About Us

Join us at WinCo Foods, where we're more than just a grocery retailer - we're a growing family of over 140 supermarkets in 10 states with over 22,000 employee owners. Our purpose is to make the lives of our customers and employee owners better by offering the lowest possible prices to feed their families. Currently, WinCo is the second largest Employee-Owned company in the United States. With more than 500 millionaire employee-owners in our Employee Stock Ownership Plan (ESOP). Our benefits, including top-tier medical plans and tuition support set us apart.

Job Summary

Aid management with store operations by performing clerk duties in the designated department (grocery or freight), leading by example, and assisting the department manager in general department operations as directed.

Typical Duties And Responsibilities

• Maintains and encourages an atmosphere of friendly, enthusiastic customer service with an emphasis of taking care of the customer.
• Provides customer service by performing the duties of a clerk in the designated department (grocery or freight).
• Handles customer complaints and requests, approves checks, sells gift certificates, issues refunds, receives returned check payments, and answers any questions the customer must have.
• Maintains cleanliness and eye-appeal of work area, storage area, equipment and retail displays according to company policy and legal regulations; and cleans work area by mopping, sweeping, taking out garbage, etc.
• Maintains a constant awareness of customer and employee safety.
• Stocks and rotates merchandise in any area of the store as needed.

Requirements

• Education: High School Diploma or equivalent.
• Experience: Communicating clearly and professionally, utilizing excellent verbal, written and inter-personal communication skills, establishing and maintaining a good rapport with co-workers, supervisors, vendors, customers and others.
• Skills: Providing leadership, exhibiting interpersonal skills by maintaining composure and professionally addressing difficult and sometimes angry individuals including customers, vendors and co-workers. Applying clear understanding of overall company practices, including in-depth knowledge of polices/procedures, in order to effectively judge and react to customer activity. Demonstrating initiative and self-direction to perform a variety of simultaneous skills (multi-tasking).
• Physical Abilities: Perform basic math (add, subtract, multiply and divide) and compute weights and measures. Perform primary duties efficiently and accurately with honesty and integrity. Must be at least 21 years old Food Handlers Certification (Per State Laws). Machines And Equipment Operated: Refer to appropriate department specific job description (grocery clerk, cashier and/or freight stocker) for complete list.

Additional Requirements

• Must be at least 21 years old Food Handlers Certification (Per State Laws)
• Ability To Consistently provide world class customer service to internal and external customers.
• Work varied shifts in a 24/7 operation; including night, weekends and holidays.
• Perform all duties described in the appropriate department specific job description (grocery clerk, cashier and/or freight stocker).
• Understand overall company practices through previous experience in designated department (grocery or freight) or equivalent.
• Properly use cleaning chemicals in accordance with manufacture’s guidelines and instructions.
• Properly handle food products per State and County laws, and WinCo standards.
• Reach, lift and maneuver objects of varying dimensions and weights up to 50 lbs. frequently.
• Stand for long periods of time, walk and move rapidly, bend, stoop, twist and turn frequently.
• Perform duties with mental alertness involving potential hazards with respect to related procedures, machines, equipment and work aides.
• Understand state & federal regulations if certification is needed.
• Perform primary duties efficiently and accurately.

EEO/Inclusivity

We are committed to cultivating and celebrating an inclusive environment in which all employees are valued and respected. Fraud alert: WinCo advises job seekers to be cautious of unsolicited job offers and to verify the authenticity of any communication claiming to be from WinCo by checking the official WinCo careers website.