Lead Clerk

About Us

Join us at WinCo Foods, where we're more than just a grocery retailer - we're a growing family of over 140 supermarkets in 10 states with over 22,000 employee owners. Our purpose is to make the lives of our customers and employee owners better by offering the lowest possible prices to feed their families. Currently, WinCo is the second largest Employee-Owned company in the United States. With more than 500 millionaire employee-owners in our Employee Stock Ownership Plan (ESOP). Our benefits, including top-tier medical plans and tuition support set us apart. In your role, you'll be instrumental in making a real impact in the communities we serve, embodying our purpose every day.

Job Summary

Aid management with store operations by performing clerk duties in the designated department (grocery or freight), leading by example, and assisting the department manager in general department operations as directed. Answer customer questions and complaints in a professional manner and ensure all customers receive fast, friendly service. Perform the duties of a grocery clerk, cashier and/or freight stocker in addition to assisting assigned employees in the performance of their tasks as appropriate, including notifying them of their breaks and lunches. Perform other related work.

Typical Duties And Responsibilities

• Seeks opportunities to welcome, engage, serve and thank customers.
• Maintains and encourages an atmosphere of friendly, enthusiastic customer service with an emphasis of taking care of the customer.
• Provides customer service by performing the duties of a clerk in the designated department (grocery or freight).
• Handles customer complaints and requests, approves checks, sells gift certificates, issues refunds, receives returned check payments, and answers any questions the customer must have.
• Monitors area activities, including customer traffic flow, checkout lane coverage, etc.
• Maintains cleanliness and eye-appeal of work area, storage area, equipment and retail displays according to company policy and legal regulations; cleans work area by mopping, sweeping, taking out garbage, etc.
• Maintains clarity and organization of department/area of responsibility by ensuring it is free of excess carts, baskets, garbage, etc.
• Monitors arrivals, breaks, lunches and departures of employees in area of responsibility.
• Communicates with immediate supervisor regularly.
• Assists immediate supervisor as needed or directed.
• Assists clerks by providing direction and leadership, demonstrating and performing clerk responsibilities and assigned tasks, and answering employee questions.
• Maintains a constant awareness of customer and employee safety.
• Stocks and rotates merchandise in any area of the store as needed.
• Performs other duties as assigned or needed.

Requirements

• Education: High School Diploma or equivalent.
• Experience:
  • Communicating clearly and professionally, utilizing excellent verbal, written and inter-personal communication skills, establishing and maintaining a good rapport with co-workers, supervisors, vendors, customers and others.
  • Providing leadership, exhibiting interpersonal skills by maintaining composure and professionally addressing difficult and sometimes angry individuals including customers, vendors and co-workers.
  • Applying clear understanding of overall company practices, including in-depth knowledge of polices/procedures, in order to effectively judge and react to customer activity.
  • Demonstrating initiative and self-direction to perform a variety of simultaneous skills (multi-tasking).
  • Conducting visual inspections, reading reports, computer printouts, register and computer screens, etc.
  • Performing primary duties efficiently and accurately with honesty and integrity.
  • Understanding overall company practices through previous experience in designated department (grocery or freight) or equivalent.
  • Properly using cleaning chemicals in accordance with manufacturer’s guidelines and instructions.
  • Properly handling food products per State and County laws, and WinCo standards.
  • Reaching, lifting and maneuvering objects of varying dimensions and weights up to 50 lbs. frequently.
  • Standing for long periods of time, walking and moving rapidly, bending, stooping, twisting and turning frequently.
  • Performing duties with mental alertness involving potential hazards with respect to related procedures, machines, equipment and work aides.
  • Understanding state & federal regulations if certification is needed.
  • Performing primary duties efficiently and accurately.
• Additional Requirements:
  • Must meet age requirements listed above.
  • Food Handlers Certification (Per State Laws)
  • Machines and equipment operated: Refer to appropriate department specific job description (grocery clerk, cashier and/or freight stocker) for complete list.

EEO/Inclusivity

We are committed to cultivating and celebrating an inclusive environment in which all employees are valued and respected. Our commitment to diversity and inclusion is reflected in our hiring practices and our efforts to create a workplace where everyone feels welcomed and supported.