Lead Certified Medical Assistant (CMA) - MD111

About the role

The Lead Certified Medical Assistant (CMA) at NARA Northwest will provide leadership and coordination for the day-to-day operations of Medical Assistants to support efficient clinic flow and high-quality patient care. This role works closely with front desk and clinical teams to address workflow needs and support smooth daily operations.

Responsibilities

• Perform all core Medical Assistant duties, including preparing patients for exams and procedures, obtaining vital signs and medical histories, performing EKGs, venipuncture, injections, CLIA-waived lab tests, and other clinical tasks.
• Support providers with patient care activities such as referrals, phone calls, retrieving lab or specialty reports, and administering immunizations as needed.
• Provide day-to-day leadership and support to Medical Assistants, including coordinating break and lunch coverage, adjusting assignments to maintain appropriate staffing levels, and addressing patient care or workflow issues as they arise.
• Monitor and manage patient flow in collaboration with front desk staff, addressing delays and resolving issues to ensure efficient operations and high-quality patient service.
• Escalate urgent patient, staffing, or facility concerns to the Nursing Director as appropriate.
• Assist with MA schedules in collaboration with clinic leadership, ensuring adequate coverage across shifts, locations, and during staff absences.
• Train and onboard new Medical Assistants in clinical workflows, systems, and standards of practice. Provide ongoing coaching, feedback, and performance input, including contributions to reviewing competency, and employee evaluations.
• Collaborate with medical equipment supply, assist as needed in monitoring inventory levels, ordering supplies, ensuring proper equipment function and calibration, and supporting control testing as required.
• Serve as a point of contact during audits and help disseminate updates, changes, and training to staff.
• Maintain clinical environment standards, including ensuring exam rooms are clean, stocked, and compliant with infection control, safety, and waste management protocols.
• Monitor completion of room and equipment checklists.
• Collaborate with medical equipment supply, assist as needed in monitoring inventory levels, ordering supplies, ensuring proper equipment function and calibration, and supporting control testing as required.
• Serve as a point of contact during audits and help disseminate updates, changes, and training to staff.
• Maintain reliability in attendance, timeliness, and flexibility to work evenings, weekends, overtime, and across multiple clinic locations as needed.

Requirements

To succeed in this role, you should have:

• A minimum of 2 years of experience as a Certified Medical Assistant (CMA).
• Experience in leading and managing a team of Medical Assistants.
• Strong organizational and time management skills.
• Excellent interpersonal and communication skills.
• Ability to work independently and as part of a team.
• Knowledge of medical terminology and procedures.
• Proficiency in Microsoft Office applications.
• Valid driver's license and reliable transportation.

Qualifications

To be considered for this position, you must:

• Be a U.S. citizen or permanent resident.
• Have a valid driver's license and reliable transportation.
• Pass a background check.

Skills

Desired skills include:

• Leadership and team management skills.
• Effective communication and interpersonal skills.
• Strong organizational and time management skills.
• Ability to work independently and as part of a team.
• Knowledge of medical terminology and procedures.
• Proficiency in Microsoft Office applications.

Benefits

NARA Northwest offers a comprehensive benefits package which includes:

• Paid time off.
• Pension plan.
• Health insurance.
• Dental insurance.
• Vision insurance.
• Life insurance.
• Disability insurance.
• Flexible spending accounts.
• Retirement savings plan.

Pay

The wage range for this position is $29.00 – $32.50 non-exempt, hourly.

Schedule

This is an in person position, Monday through Friday, 8:00am - 5:00pm with occasional rotating coverage for the late clinic (10:00 am –7:00pm) and once-monthly Saturday diabetes clinic, rotating every few months.