Lead Catcher

About the role

The Lead Catcher will be responsible for responding to leads at multiple properties daily. They will receive leads from many different sources, interact with clients, create proposals, and respond in a way that is beneficial for each hotel and their individual goals.

Responsibilities

• Monitor and manage inbound client inquiries across several hotels via the sales systems and communicate relevant account information to managers.
• Provide the initial response to the incoming lead source, qualify the lead, and turn down as required.
• Connect with clients to qualify inquiries to better determine needs and appropriate hotels to quote.
• Promptly create proposals and facilitate client correspondence.
• Track lead volume in the appropriate sales system for accurate reporting.
• Politely and professionally converse with clients and respond to all inquiries.
• Follow sustainability guidelines and practices related to HHM’s EarthView program.
• Perform other duties as requested by management.

Requirements

• Previous hotel or equivelant hospitality experience required.
• Sales background or focus preferred.
• High School diploma or equivalent required.

Qualifications

• Ability to work independently and as part of a team.
• Strong communication skills, both verbal and written.
• Proficiency in Microsoft Office Suite.
• Experience with CRM software.

Skills

• Customer service orientation.
• Attention to detail.
• Time management and organization skills.

Benefits

• Medical, Dental and Vision Health Insurance
• Paid Time Off
• 401k Company Match
• Free Basic Life Insurance
• Travel Discounts
• Employee Assistance and Wellness Program
• Education/Professional Development
• Referral Bonus Program

Pay

$25/hr

Schedule

Hybrid position (3 days in-office, 2 days remote).

Benefits

• Medical, Dental and Vision Health Insurance
• Paid Time Off
• 401k Company Match
• Free Basic Life Insurance
• Travel Discounts
• Employee Assistance and Wellness Program
• Education/Professional Development
• Referral Bonus Program

Work Environment and Context

• Work schedule varies and may include occasionally working on holidays, weekends.
• Required to sit for extended periods, lift up to 10 pounds, bend, reach, use hands and fingers to operate the keyboard.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It