Lead Cashier - Plum Market

About the role

A Lead Cashier is responsible for managing front-end operations during their assigned shift, ensuring efficient customer flow and excellent service at all checkout lanes. This role supervises cashiers, assistants, and baggers, delegating tasks to maintain productivity and service standards. The Lead Cashier focuses on shift-level execution, ensuring lanes are properly staffed, wait times are minimized, and all customer needs are met. This role works closely with the Front End Manager and Assistant Manager, reporting shift performance and any issues requiring follow-up.

Responsibilities

• Manage all front-end operations during assigned shifts.
• Delegate tasks to cashiers, assistants, and baggers to ensure productivity and service goals are met.
• Monitor checkout lanes to ensure proper staffing and minimal wait times.
• Aid with complex or escalated transactions and customer concerns.
• Ensure all cash handling and register procedures are followed accurately.
• Maintain a clean, organized, and customer-ready front-end environment.
• Communicate shift performance, staffing notes, and operational updates to the Front End Manager or Assistant Manager.
• Support training by modeling best practices and reinforcing service standards.
• Uphold Plum Market’s policies, procedures, and safety standards.

Requirements

You are customer-focused, approachable, and thrive in a fast-paced environment. You are confident leading a team through direct, shift-based supervision. You are detail-oriented and quick to make decisions that improve service flow. You are a clear communicator who ensures tasks are understood and completed. You are reliable, solutions-focused, and motivated to support both your team and guests.

Qualifications

• Prior retail, grocery, or hospitality experience; leadership experience preferred.
• Knowledge of cashiering, cash handling, and customer service best practices.
• Strong organizational and multitasking skills.
• Ability to motivate and direct team members during a busy shift.
• Flexibility to work evenings, weekends, and holidays.
• Physical ability to stand and walk for up to 4 hours without a break.
• Ability to bend and stoop to grasp objects, lift up to 50 lbs. unassisted, and push/pull carts weighing up to 100 lbs. unassisted.

Skills

• Customer service skills
• Leadership skills
• Time management
• Problem-solving
• Physical stamina

Benefits

Comprehensive benefits package including medical, dental, and vision coverage for you and your family. 401(k) with company match available after just six months. Team member discounts of 20% off grocery purchases and 50% off team member meals.

Pay

Competitive holiday pay - earn time and a half for working on five federally recognized holidays: New Year’s Day, Memorial Day, Fourth of July, Labor Day, and Thanksgiving.

Schedule

Flexible scheduling - full-time and part-time positions available with a variety of retail shifts to support work-life balance.