Lead Cashier

About the role

The Lead Cashier (LC) is responsible for the efficiency of guest transactions and maintaining excellence in cashwrap standards, including cleanliness and overall aesthetics. This position drives loyalty results, including credit, through a focus on performance (sales, guest experience, and loyalty), people (guest service, and associate training and development), and process (operating procedures and compliance standards with an emphasis on cashiering). The LC supports the leadership team with open and close register functions, associate exit inspections, and cashier chat in/outs, and requires a passion for the guest experience, process excellence, and delivering exceptional results.

Responsibilities

• Contribute to meeting or exceeding the store’s goals related to retail and service sales, omni-channel, guest loyalty (including credit), and retail shrink.
• Provide exceptional guest service by greeting and engaging each guest, personalizing service to their needs, and recommending Ulta Beauty products and/or services.
• Courteously handle sales, refunds, and exchanges.
• Pair guests with associates for makeup applications, skincare analysis, and product demonstrations to drive sales and enhance the guest service experience.
• Book appointments for and support the execution of services and in-store events that deliver an unrivaled guest experience while meeting sales goals.
• Maintain the replenishment, organization, and guest-readiness of all cashwrap displays, supplies, and impulse fixtures.
• Support an inclusive environment for teammates, peers, and guests.
• Complete cashier chat ins/outs and associate exit inspections as needed.
• Stay informed about new and existing industry trends, products, and services to better serve guests.
• Promote the guest loyalty program, including credit and the Ulta Beauty app, and drive individual and store credit and loyalty goals.
• Assist in training new cashiers and cross-training other associates in cashiering.
• Lead and influence peers to achieve peak productivity and performance.
• Drive cashier accountability in delivering a personalized Ulta Beauty brand experience and following systems’ prompts.
• Participate in ongoing training, including brand and category education, to enable professional development and drive sales performance.
• Collaborate with managers and associates to help grow the business.
• Ensure compliance with Ulta Beauty’s policies, procedures, and standards, including the dress code.
• Complete all transactions, including guest returns and associate transactions, while properly controlling cash and media at the cashwrap.
• Perform select register open and close functions as directed by the manager on duty.
• Maintain outstanding store standards and cleanliness throughout the store, including the cashwrap, salesfloor, restrooms, backroom, and break area.
• Protect company assets and minimize loss by adhering to store standards and operating procedures, including workplace safety, inventory control, and loss prevention.
• Maintain prompt, regular attendance.

Requirements

• High school diploma preferred.
• 2 years of relevant work experience or equivalent combination of education and experience preferred.
• Proven ability to delegate, multi-task, and problem-solve.
• Demonstrated knowledge and passion for guest service and selling.
• Experience addressing guest concerns and questions promptly and professionally.
• Demonstrated experience in exceeding sales goals and training new hires.
• Proficient with basic technology (e.g., Point of Sale system and Apple devices).
• Excellent written and verbal communication skills.
• Strong collaboration and interpersonal skills.
• Ability to work independently and as part of a team.
• Ability to build and maintain strong customer relationships.
• Ability to react under pressure, use good judgment in ambiguous situations, and be flexible/adaptable.

Special Position Requirements

• Work a flexible schedule to include days, evenings, weekends, and holidays.
• Must be 18 years of age or older; this role cannot be held by a minor.

Working Conditions

• Continuous mobility throughout the store during shift, including twisting.
• Frequent bending, pulling, pushing, crouching, stooping, twisting, and reaching during shift.
• Frequent lifting and/or moving up to 25 lbs. during shift.
• Continuous coordination and manipulation of objects during shift.

About Ulta Beauty

At Ulta Beauty (NASDAQ: ULTA), the possibilities are beautiful. Ulta Beauty is the largest North American beauty retailer and the premier beauty destination for cosmetics, fragrance, skin care products, hair care products, and salon services. We bring possibilities to life through the power of beauty each and every day in our stores and online with more than 25,000 products from approximately 500 well-established and emerging beauty brands across all categories and price points, including Ulta Beauty’s own private label. Ulta Beauty also offers a full-service salon in every store featuring hair, skin, brow, and make-up services.