Lead Case Manager (West Los Angeles)

About the role

This is a full-time, hybrid position that requires a mixture of field work, office work, and time spent working remotely. Candidates must be based in West Los Angeles (SPA 5). You have the option to elect to a 9/80 flex work schedule after the first six months of employment. The pay range for this role is between $21.38 - $24.59 per hour. $7,500 sign-on bonus for external candidates. Ask us about loan repayment programs you may qualify for by working at Didi Hirsch.

Summary

As a Lead Case Manager (internally referred to as Lead Care Manager), you will play a crucial role in providing comprehensive case management, mental health, and substance use services to individuals with a history of persistent mental illness and/or substance use. In this position, you will be responsible for offering personalized care and support to individuals within an integrated health care setting, helping them navigate and access necessary services to optimize their well-being and recovery.

Primary Duties

• Serves as the primary point of contact for the Member, Member’s family, Authorized Representative (AR), caregiver, other authorized support person(s) as appropriate, and the multidisciplinary care team providing care to the Member.
• Affirms member needs in the areas of physical health, mental health, substance use, community-based Long Term Services & Supports (LTSS), oral health, palliative care, trauma-informed care, social supports, and housing (as appropriate for individuals experiencing homelessness).
• Develops a comprehensive Care Management Plan with input from a multidisciplinary care team, as well as the member, to ensure a whole-person approach is taken in identifying gaps in treatment or gaps in available and needed services.
• Implements Care Plan services and development of health action plan.
• Connects ECM member to other social services and supports he/she may need.
• Advocates on behalf of members with health care professionals.
• Uses motivational interviewing, trauma-informed care, and harm-reduction practices.
• Works with hospital staff on discharge plan as needed.
• Conducts outreach to and engage eligible HHP members to encourage enrollment in the program.
• Accompanies ECM members to office visits, as needed.
• Maintains treatment adherence including medication.
• Provides health promotion and self-management health coaching.
• Arranges transportation.
• Meets Agency Client service expectations.

Position Requirements

• High School Diploma or GED required.
• Bachelor's degree in social work, psychology, counseling, nursing, or related field preferred.
• 2+ years of experience working with Medi-Cal members, particularly in care management or mental health services.
• Current California driver’s license, car insurance, and a driving record acceptable to the Agency’s insurance carrier.
• Comfortable working with diverse populations.
• Exceptional ability to connect and engage with people.
• Willingness to work in various environments including 1:1 in member’s homes, clinical settings, and/or shelters.
• Ability to engage members.
• Critical thinking skills & effective verbal and written communications skills to consult with members, physicians, and providers.
• Ability to use a personal computer and document care management activities.
• Current knowledge of clinical standards of care and disease processes.
• Knowledge of community resources in area of residence.
• Familiarity with trauma-informed care and harm reduction practices.
• Exceptional at multi-tasking and time management, able to drive multiple pieces of work forward simultaneously while meeting all deadlines.
• Goal-oriented team player with strong experience working in large and complex systems.
• Outstanding communication skills with the ability to engage any individual regardless of background.

Vision

A future where everyone has equitable access to care and is empowered to achieve optimal mental health and well-being.

Mission

Didi Hirsch provides compassionate mental health, substance use, and suicide prevention services to individuals and families, especially in communities where discrimination and injustice limit access.

Core Values

• Excellence: We are constantly innovating, learning from the communities we serve, and applying the latest research to advance best practices. We uphold the highest ethical standards to ensure we are providing compassionate and excellent care.
• Diversity & Inclusion: We value diversity of background, experience, and ideas. We celebrate differences and prioritize creating a sense of belonging.
• Equity: We are dedicated to promoting health equity in our communities, and we work to dismantle disparities and discrimination within both systems of care and society.
• Well Being: We are devoted to the well-being of our staff, volunteers, and communities, and believe healthy teams lead to healthy clients.
• Advocacy: We advocate across all levels of government and use our voice to reduce barriers to care with the goal of access to high quality, integrated healthcare for all.
• Community Engagement: We build partnerships in the community and across sectors to create a more inclusive and responsive mental health ecosystem and enhance greater accessibility to care and support.