Lead Case Manager

Primary responsibilities

• Leadership and Supervision - Supervise and mentor a team of case managers, providing guidance, feedback, and performance evaluations.
• Assign and manage caseloads, ensuring equitable distribution and manageable workloads.
• Provide training and support for new and existing team members to enhance case management skills.
• Conduct regular team meetings to discuss case progress, share updates, and promote collaborative problem-solving.

Case Management

• Oversee and participate in the assessment of clients' needs, including social, emotional, medical, and financial factors.
• Develop, implement, and monitor individualized care plans, ensuring clients receive appropriate services.
• Cookordinate services across various sectors (e.g., healthcare, housing, mental health, legal, etc.) to provide comprehensive care.
• Advocate for clients by helping them access necessary services, resources, and entitlements.
• Monitor clients' progress and adjust care plans as needed to address changing circumstances.

Collaboration and Communication

• Collaborate with healthcare professionals, social workers, service providers, and other community resources to ensure comprehensive service delivery.
• Maintain open lines of communication with clients, families, and other stakeholders.
• Serve as a point of contact for complex cases and provide guidance to the team on difficult or sensitive situations.
• Ensure that all interactions with clients and service providers are conducted in a professional and ethical manner.

Compliance and Documentation

• Ensure compliance with relevant regulations, organizational policies, and industry best practices.
• Maintain accurate, timely, and confidential documentation of client cases, including assessments, care plans, and progress notes.
• Aid in the preparation of reports and other documentation for internal audits or regulatory reviews.

Quality Improvement

• Contribute to the development and implementation of quality improvement initiatives aimed at enhancing client care and service delivery.
• Identify areas for process improvement and collaborate with management to implement solutions.
• Participate in case review meetings and other activities to ensure continuous learning and improvement.

Qualifications

• Bachelor’s degree in Social Work, Nursing, Psychology, Public Health, or a related field.
• Minimum 3-5 years of experience in case management or a related field.
• Some supervisory or management experience preferred but not required.
• Must be QIDP certified, or eligible to obtain certification within the first three months of assuming role.
• Valid Illinois driver’s license with safe driving record.
• Current proof of automobile insurance.

Skills

• Strong leadership and supervisory abilities.
• Excellent communication, organizational, and interpersonal skills.
• Ability to work with diverse populations and handle sensitive issues.
• Knowledge of relevant laws, regulations, and industry standards.
• Proficiency in case management software and Microsoft Office Suite.
• Strong problem-solving, conflict resolution, and decision-making skills.