Lead Case Manager

About the role

The Lead Case Manager will have general oversight and coordination of other case management staff, ensuring that intake, coordinated assessment, individualized housing plans, and appropriate community referrals for additional services are completed. The Lead Case Manager ensures staff maintains appropriate contact with clients, that quality services are provided, and that individualized housing plans are completed in a timely manner.

Responsibilities

• Oversee all services and operational activities.
• Provide comprehensive case management including screening and assessing clients; creating, implementing, and monitoring individual service plans; crisis intervention; and connecting clients to health, mental health, employment, housing, and other community resources.
• Foster a professional and welcoming environment in all interactions with clients, guests, vendors, and colleagues, regardless of differing identities, backgrounds, beliefs, and choices.
• Manage and evaluate the performance of assigned staff.
• Develop and maintain professional and supportive relationships with staff and subordinates.
• Provide information regarding services and transportation as needed to people seeking services.
• Work in tandem with case managers to assist clients in reaching their case plan goals.
• Continually monitor and evaluate each client’s progression through their case management plan and develop corrective action revisions to the plan as needed.
• Maintain accurate documentation of service objectives and outcomes as well as other services in accordance with established guidelines.
• Plan, coordinate, and/or facilitate life management classes to assist clients in obtaining skills that will enable them to functionally cope with their environment; obtain speakers and workshop presenters as needed.
• Meet all federal and state regulatory guidelines and standards that are applicable to this position.
• Participate in workshops, seminars, education programs, and other activities that promote professional growth and development.
• Compile, prepare, submit, and maintain accurate records, files, forms, statistics, and additional information in accordance with agency policies, licensing, and/or contract requirements.
• Participate in weekly case staffing with case managers.
• Maintain confidentiality in all areas of the service population and program operations.
• Other duties as assigned.
• Demonstrate exceptional customer service by placing the client first to support the mission to empower people to build better lives for themselves, their families, and their communities.

Qualifications

• Education: Bachelor’s Degree in Social Work, Sociology, Psychology, or related field preferred.
• Experience: Three years of case management experience working with homeless individuals, low-income populations, veterans, and their families is strongly preferred. Supervisory experience leading other case managers is preferred. Demonstrated ability as a servant leader is preferred.
• Attendance: Must maintain regular and acceptable attendance as determined by the employer.
• Licenses: Valid driver’s license with a clear record.
• Vehicle: Must have daily use of a vehicle without prior notice.
• Other: Must be available and willing to travel to various locations as business needs dictate. Must not pose a direct threat or significant risk of substantial harm to the safety or health of themselves or others.