Lead Case Manager- AMH ***Internal Only***

About the Role

This position performs difficult professional and administrative work maintaining client records, providing quality behavioral support, monitoring the provision of services by Case Managers, and related duties. Work is performed under limited supervision of the Program Supervisor, with responsibility for supervising subordinate personnel.

Responsibilities

• Supervises and oversees the work of Case Managers; coaches, counsels, disciplines, and evaluates staff performance; tracks attendance and personal leave; addresses complaints and resolves staff problems.
• Provides direct case management to clients; develops, implements, reviews, revises, and monitors individualized service/treatment plans, behavioral contracts, and transfer/discharge plans.
• Provides client services including supportive counseling, psycho-educational and group counseling, family counseling, and cognitive behavioral therapy.
• Assists with intake/assessments, home visits, admission procedures, initial paperwork, and case assignments; coordinates and gathers data to assist with admissions.
• Coordinates with community partners and facilitates service linkages.
• Provides crisis intervention and prevention services.
• Conducts client and community partner outreach activities; coordinates program support initiatives.
• Provides supervision and consultation during training, team meetings, quality assurance, caseload assignment, individual and group sessions.
• Facilitates biweekly case reviews; conducts chart audits.
• Prepares a variety of reports; maintains client charts and other records.
• Collaborates with principals, CIS, parents, teachers, behavioral aides, nurses, security specialists, and other professionals.
• Coordinates public relation activities; establishes and maintains professional relationships.
• Attends meetings, trainings, and conferences related to client, staff, and program needs.