Lead Care Coordinator

Sanctuary Centers of Santa Barbara is a non-profit organization that has been providing high-quality care for adults with mental illness and co-occurring disorders since 1976. Our 47 years of experience gives us a knowledge base that is unrivaled in the mental health field. Our mission is to provide our clients with a continuum of treatment in order to create opportunities for community reintegration and prevent further hospitalization while maintaining high professional standards.

Enhanced Care Management (ECM) is a whole-person, interdisciplinary approach to care that addresses the clinical and non-clinical needs of high cost and/or high-need Medi-Cal recipients through services and comprehensive care that is community-based, interdisciplinary and person-centered.

About the role

The Lead Care Coordinator, Enhanced Care Management (ECM) is responsible for evaluating and assessing the needs of clients, identifying the services needed, creating a care plan as well as monthly ongoing care management. This person is a trained and licensed social worker who possesses good communication and interpersonal skills along with strong organizational skills. The Lead Care Coordinator reports to the Practice Manager, ECM.

Responsibilities

• Collaborates with ECM team members, enrollees and community partners
• Conducts phone intake assessments, enrollments and ongoing care management plan appointments
• Counsels clients and/or their families to facilitate achieving plan goals, developing life skills, and/or sustaining financial stability, conducts activities and monitors the service environment in a manner to maximize client success and well-being
• Develops and sustains positive relationships with a range of people, including enrollees, community leaders, local groups and organizations, and local authorities
• Supports face-to-face care management and online activities with ECM enrollees
• Attends meetings and works as part of the ECM project team
• Maintains case notes and participant files and ensures that all reporting requirements are adhered to as outlined by Sanctuary Centers and ECM program for every client interaction
• Works collaboratively with community partners and other Sanctuary Centers staff in linking clients with needed services
• Advocates on behalf of clients and families for services, basic needs, and other related issues
• Prepares correspondence, case notes, narrative and technical reports, notifications, and related documents using computer-based applications
• Conducts comprehensive, client-centered social work activities in accordance with best practices
• Implements the seven core services for ECM: Outreach and engagement, Comprehensive assessment and care management plan, Enhanced care coordination, Health promotion, Comprehensive transitional care, Member and family supports, Coordination of and referral to community and social support services
• Performs other duties/special projects as assigned

Requirements

• Share our commitment to the health and wellbeing of our most vulnerable community members
• Ability to communicate effectively with a diverse audience
• Knowledge of general interviewing practices and/or techniques; knowledge of social work and counseling practices and techniques, including crisis prevention and intervention
• Work collaboratively to implement ECM core services
• Experience working with a variety of different stakeholders, including residents, local groups, and organizations across the voluntary and public sectors
• Understand, maintain, and uphold the mission and vision of Sanctuary Centers of Santa Barbara
• Master’s Degree required
• LMFT, LPCC or LCSW or registered AMFT, APCC, ACSW required
• At least two (2) years of experience in social case work, counseling, eligibility determination, social service or community resource referral, or closely related work
• Extensive experience working in community outreach and engagement, particularly with disadvantaged groups
• Strong written and verbal communication skills
• Strong computer skills, especially with case management data systems
• Must be a hardworking and reliable professional willing to be a role model
• Bi-lingual (English and Spanish)
• Must possess a valid driver’s license and motor vehicle insurance to operate a motor vehicle in the State of California
• Must pass a criminal background check

Pay

$70,000 – $80,000 per year, DOE

Benefits

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Schedule

Full-time, in person