Lead Cage Cashier

Job Description

As the Lead Cage Cashier, you play a hands-on role in supporting the Cage Supervisor and department leadership by providing guidance and direction to front-line cashiers during assigned shifts. In this role you will perform all standard cage cashier duties while also ensuring accurate transactions, adherence to internal controls, and a high level of guest service.

You will assist with training and serve as a resource to team members to support performance, engagement, and adherence to company standards. You will also monitor daily operations by monitoring work areas, guest interactions, and service flow for quality, efficiency, and safety.

You will serve as a shift lead and escalation point for resolving basic team member or guest concerns, referring complex issues to management as needed. You will provide direction and oversight to assigned cashiers during shift operations to ensure adherence to procedures and service standards.

You will monitor accuracy of transactions involving chips, coins, currency, checks, credit instruments, and promotional items. You will promptly report any monetary discrepancies or procedural violations to the Cage Supervisor or Manager.

You will issue and receive funds related to guest activity, department requests, and interdepartmental exchanges. You will balance assigned funds and maintain a clean and organized workstation. You will operate coin and currency sorting/counting equipment, computers, telephones, and key control systems.

You will perform all duties of a Cage Cashier as needed and assist with shift coverage. You will provide frontline support for select player club services and basic promotional inquiries. You will maintain knowledge of current promotions, procedures, and property offerings to accurately support guests and staff.

You will ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the position. You will provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company's guest service culture standards.

You will perform other duties as assigned. You will be held to a high standard of accountability for maintaining the accuracy, completeness, and confidentiality of guest information, as well as departmental records and reports, in accordance with company policies and regulatory requirements.

Qualifications

• 1 year of experience in a high-volume casino cage or cashier environment
• Prior experience in a lead or team support role preferred
• Strong math, reconciliation, and attention-to-detail skills
• Demonstrated ability to guide and motivate peers in a high-volume or guest-facing environment
• Strong verbal communication and interpersonal skills to deliver coaching, relay expectations, and assist in conflict resolution
• Reliable and organized with the ability to prioritize tasks and support shift coordination
• Flexible to adapt to changing business needs, schedules, and guest volumes
• Committed to fostering a respectful, inclusive, and safety-conscious work environment

Requirements

• At least 21 years of age
• High school diploma or equivalent required
• Ability to effectively communicate in English, both written and verbal
• Obtain and maintain all work cards as required by the company
• Verify right to work in the United States