Lead Business Systems Engineer

About the role

MITRE's Enterprise Business Systems and Operations Division (EBSOD) focuses on delivering and supporting business systems and processes to enable our leaders and employees to deliver impact, make data driven business decisions, and find opportunities. The EBSOD Platforms team delivers and supports enterprise business applications, integrations, and APIs that enable mission-critical business operations. The team manages SaaS platforms, middleware, automation, and production support to provide reliable, secure, and scalable business capabilities.

Responsibilities

• Provide technical support for enterprise business applications (e.g., Costpoint, Unison, Concur, Workday, Ivalua, Salesforce, etc), integrations, APIs, and middleware.
• Troubleshoot application, interface, and integration issues using SQL, logs, monitoring tools, and vendor resources.
• Support MuleSoft and/or other enterprise integration platforms.
• Configure and maintain application settings, interfaces, user access, and scheduled jobs.
• Partner with development teams on enhancements, testing, deployments, and production support.
• Develop SQL queries to validate data and investigate production issues.
• Document technical solutions and operational procedures.
• Actively participate in Agile/SAFe ceremonies.
• Off-hours support of upgrades as needed.
• Rotational on-call responsibilities.

Basic Qualifications

• 8+ years of related experience with a Bachelor's degree; or 6 years and a Master's degree; or a PhD with 3 years' experience; or equivalent combination of related education and work experience.
• 2+ years supporting enterprise business applications.
• Experience supporting REST APIs, web services, and application integrations.
• Experience with MuleSoft or comparable integration platforms (Boomi, Azure Integration Services, Informatica, Workato, etc.).
• Working knowledge of REST, JSON, XML, OAuth, and Postman.
• Experience with SQL and relational databases.
• Experience supporting SaaS platforms in production.
• Strong troubleshooting, analytical, and communication skills.
• Experience working with business stakeholders to translate business requirements/business outcomes into successful system/platform changes.
• Experience with Agile/SAFe and IT service management processes.
• This position requires a minimum of 50% hybrid on-site.

Preferred Qualifications

• Experience with MuleSoft Anypoint Platform.
• Experience supporting Costpoint, Ivalua, Unison CLM, Workday, Concur, Salesforce, or ServiceNow.
• Experience with Splunk, Dynatrace, AppDynamics, Datadog, or Azure Monitor.
• Experience with Python, PowerShell, or Bash automation.
• Understanding of Azure or AWS.
• Knowledge of CI/CD pipelines and DevOps.
• Experience evaluating, configuring, or supporting AI-enabled capabilities within enterprise business applications and SaaS platforms to improve operational efficiency and user productivity.
• Familiarity working in government or government contracting industry.
• At least 3 years of related experience including user support or customer services experience.
• Experience with data integrations (e.g., Denodo, ETL tools), data engineering, and data warehousing.

Pay

Salary compensation range: $156,800 - $196,000 - $235,200 Annual

Schedule

Work Location Type: Hybrid