Lead Business Strategy Analyst - P&C Claims GenAI

About the role

We are seeking a Lead Business Strategy Analyst adept at GenAI Strategy & Portfolio Management, with the ability to identify, prioritize, and govern GenAI use cases that align with business objectives, enterprise standards, and deliver measurable value. This position demands exceptional cross-functional leadership to drive alignment across business, analytics, technology, and operations teams, establish necessary standards, and foster consistent execution of GenAI initiatives. The role is instrumental in value realization and decision support, requiring expertise in defining success metrics, developing business cases, measuring outcomes, and providing data-driven recommendations to maximize GenAI adoption and business impact. A robust understanding of governance and operationalization is essential to ensure GenAI solutions are scalable, compliant, and consistently deployed.

This role is remote eligible in the continental U.S. with occasional business travel. Individuals residing within a 60-mile radius of a USAA office will be expected to work on-site four days per week.

Responsibilities

• Leads discussions with key stakeholders to communicate information learned from analyses, provide input into line of business strategy development, and drive and influence business decisions.
• Leads integration of the analytic strategy and business strategy.
• Oversees efforts to identify key business assumptions and hypotheses around line of business strategy; continuously refines hypotheses and identifies business questions to explore further.
• Develops the analytical framework and blueprint to answer business questions identified in the business portfolio, product, or member experience and provides support to lower levels towards this effort.
• Collaborates with key stakeholders to evaluate and uncover complex or critical strategic insights related to Profit & Loss performance including Product Strategy, Pricing, Marketing, Sales, Credit Risk, Distribution Channels, and Member Experience.
• Applies expert analytical rigor to define outcome measures, improve prioritization, increase agility in decisioning, improve ability to evaluate progress towards business outcomes, and evaluate risks to strategic goals.
• Effectively influences and drives strategic agreement utilizing subject matter expertise and interpersonal and negotiation skills.
• Serves as a team lead and provides guidance and on-the-job training to team members.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Requirements

• Bachelor's degree in Business, Science, Finance, Economics or related field; OR 4 years of relevant education and/or experience.
• 8 years of data and/or analytics or strategy consulting experience; OR a minimum of 6 years of data and/or analytics or strategy consulting experience and up to 2 years of progressive functional business relevant experience for a total of 8 years of combined experience; OR Advanced Degree in Business, Science, Finance, Economics or related discipline and 6 years of experience in data and/or analytics or strategy consulting.
• Experience identifying business needs and developing strategic plans driven by qualitative/quantitative analysis and market insights.
• Experience working with leadership teams to identify key opportunities to develop and enhance business strategy using quantitative and qualitative analytics.
• Experience influencing business decisions.
• Strong analytical skills with experience using hypotheses-driven problem solving.
• Extensive experience leading and performing complex data analysis using various data analytics tools (e.g., Microsoft Excel, Tableau, R, Python, SQL, Snowflake, SAS, Adobe Analytics).

Skills

• GenAI Strategy & Portfolio Management – Ability to identify, prioritize, and govern GenAI use cases, ensuring alignment to business objectives, enterprise standards, and measurable value outcomes.
• Technical & Analytical Acumen – Strong understanding of GenAI concepts, data and analytics architectures, AI solution design, and performance measurement to effectively challenge, influence, and guide technical teams and business stakeholders.
• Cross-Functional Leadership & Influence – Ability to drive alignment across business, analytics, technology, and operations teams; establish standards; and foster consistent execution of GenAI initiatives without direct authority.
• Value Realization & Decision Support – Expertise in defining success metrics, developing business cases, measuring outcomes, and providing data-driven recommendations that maximize GenAI adoption and business impact.
• Governance & Operationalization – Ability to establish repeatable frameworks, best practices, and oversight processes that ensure GenAI solutions are scalable, compliant, and consistently deployed across the organization.
• US military experience gained through military service or gained as a military spouse/domestic partner.

Pay

The salary range for this position is $127,310 - $243,340. USAA does not provide visa sponsorship for this role.

Benefits

At USAA, employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include:

• Comprehensive medical, dental, and vision plans.
• 401(k) and pension plans.
• Life insurance.
• Parental benefits and adoption assistance.
• Paid time off program with paid holidays plus 16 paid volunteer hours.
• Various wellness programs.
• Career path planning and continuing education to assist with professional goals.