Lead Business Operations Associate in Training

Essential Duties and Responsibilities

• Performs all essential duties and responsibilities of Business Operations Associate at a successful level as needed.
• Participates in the “Manager on Duty” role – responsible for delegating and directing the Business Office workflow including customer facing and non-customer facing tasks, answering questions related to transactions, and following up on assigned tasks.
• Participate and/or lead weekly leadership calibration discussions (LAB Meetings) and develops plans for observing Associate performance and addressing individual developmental needs.
• Mentors, coaches, and develops Associates in the Business Office to improve performance and grow next-level talent.
• Serves as the functional expert for state-specific and CarMax process knowledge, to reinforce execution and navigate complex problem-solving.
• Provides iconic customer service by listening, answering customer questions and resolving escalated customer concerns.
• Collaborates between store and Home Office teams to reconcile critical accounting, compliance, and customer service functions.
• Affords risk in Asset Protection reviews and approves store cash handling procedures.
• Assists store personnel, other locations, and all store departments in their daily functions while adhering to CarMax guidelines.

Qualifications

• Model what good looks like when interacting with Associates, customers and vendors
• Create maintain a positive work environment
• Delegate effectively in order to meet deadlines
• Follow up with Associates inside and outside of the Business Office
• Make decisions using independent and sound judgment
• Resolve customer and associate concerns
• Read, interpret and transcribe data in to maintain accurate records
• Understand numeric filing system
• Use word processing, spreadsheet and other programs, displaying intermediate PC skills
• Multi-task in a high energy, fast-paced work environment
• Lift objects that weigh as much as 15-20 lbs
• Speak and listen effectively while working with internal and external customers in person and over the phone
• Complete CarMax provided training, allowing for cross-training and full coverage of Business Office

Working Conditions

• Pleasant but noisy office environment
• May require walking or standing for extended periods of time
• Flexible work hours with opening and closing shifts that includes nights, weekends, holidays
• Wears CarMax clothing (acquired through the company) at all times while working in the store

Benefits

• Entitled to the following paid sick, vacation, and holiday time.
• To earn up to 48 hours of sick time per year accrued on a per pay period basis and between 80 hours and 200 hours per year of vacation time after a 90 day waiting period depending on years of continuous service with the Company.
• For 8 hours of pay for each of a total of 6 paid scheduled holidays per year plus 1 floating holiday. If such an Associate does work on a scheduled holiday due to business need, they are eligible for Holiday Premium Pay.
• Full-time salaried are entitled to paid time away with no specified limit as needed for sick, vacation, bereavement, jury duty, holidays, floating holiday, etc. subject to manager approval.