Lead Branch Sales Associate

About Us Carrier Enterprise (CE) is a subsidiary of the largest independent HVAC/R distribution company in the world, Watsco, Inc. At CE we proudly distribute industry leading brands such as Carrier, Bryant, Payne, GREE and other brands of HVAC and Refrigeration equipment, as well as a full-line of aftermarket parts, supplies and accessories. CE has approximately 200+ locations throughout 28 states, Puerto Rico, the Caribbean, Latin America, Mexico and Canada with over 2,000+ employees. Our vast footprint, inventory and e-Commerce platform allows us to provide our customers with best in class service when they need it and where they need it. Carrier Enterprise is dedicated to providing Comfort Excellence to the HVAC/R industry. Our vision for Carrier Enterprise is simple...to become a world-class distribution company, and achieve differentiation through the relentless pursuit of service excellence. Our customers and our employees make the difference. We have vast opportunities at our stores, distribution centers, field offices, business units and Headquarter location. We embrace the diverse experiences, backgrounds, knowledge and ideas that make up our company culture. Those experiences only strengthen our teams and our business. From our retail locations to our e-Commerce and mobile platforms our team has the tools to help you grow your career at Carrier Enterprise. See where your drive will take you! Find out more about CE at www.carrierenterprise.com. Carrier Enterprise is an Equal Opportunity Employer. CE offers a competitive total pay (plus bonus on sales incentives) and benefits package inclusive of health, dental, vision, life insurance and 401(k). Lead Branch Sales Associate - HVAC Products | Carrier Enterprise Carrier Enterprise is looking for a Lead Branch Sales Associate for our Charlotte, NC location. About Carrier Enterprise And What We Offer Carrier Enterprise (CE) is a leading national distributor of residential and light commercial HVAC products, parts, and supplies, serving licensed HVAC/R dealers and contractors across 28 states, Puerto Rico, the Caribbean, Latin America, Mexico, and Canada. With 200+ locations, we deliver top-quality HVAC/R solutions where our customers need them most. Join a team that excels in providing top-notch HVAC/R products, parts, and supplies through licensed HVAC/R dealers and contractors. Learn more about us at carrierenterprise.com. Benefits Health InsuranceHealth Savings Account (HSA)Dental InsuranceVision InsuranceLife InsuranceShort-Term and Long-Term Disability InsuranceEmployee Assistance Program (EAP)Tuition Reimbursement and Professional Development OpportunitiesPaid Vacation and Sick TimeCompany-Paid Holidays401(k) Plan with Employer MatchEmployee Discount ProgramCompany-Paid Volunteer Time Off Company Website: www.carrierenterprise.com Job Summary The Lead Branch Sales Associate helps oversee the day-to-day operations within a physical branch. This role requires mentorship of Branch Sales Associates and Branch Warehouse Associates, as well as regular communication with customers. Lead Branch Sales Associates may also be responsible for procuring and managing inventory, participating in the interviewing process and onboarding new staff, and opening and closing the branch location. This position is eligible for monthly performance-based bonuses and incentives. Duties And Responsibilities Interact daily with internal and outside salespeople, vendors, manufacturers’ representatives, and contractors to support smooth order flow, accurate product information, and strong service for both dealers and end users.Provide mentorship to other Branch Sales Associates and Branch Warehouse Associates to ensure adherence to company policies.Prepare and complete weekly cycle counts accurately, investigate discrepancies, and ensure results are documented and communicated so inventory records remain reliable.Provide strong customer service, including expert advice, technical assistance, answering questions via phone, email, and instant messaging.Safely operate material handling equipment, including forklifts and pallet jacks, in accordance with company policies and training requirements.Maintain showroom merchandising and re-stocking, assist warehouse personnel when needed, and help resolve customer relation concerns with dealers and end users as issues arise.Assist with store sales and margin goals and provide insight on how to meet those goals; work with the Branch Sales Manager on sales and margin components that impact the P&L.Manage freight claims for missing or damaged equipment/supplies by verifying details, completing required paperwork, submitting claims properly, and tracking status through resolution.May require occasional travel to various locations for training sessions, professional development opportunities, meetings, or other work-related activities.The responsibilities in this posting are not intended to be all-inclusive; additional responsibilities may be assigned as needed. Qualifications Ability to work well in a fast-paced retail store environment.At least 3-5 years of HVAC or similar industry knowledge/experience preferred.Heightened focus on providing excellent customer service.Must be sales-driven with the ability to lead and motivate sales and operational staff.May need to operate a Forklift. Prior Forklift certification preferred. Requirements High School Diploma or GED equivalent; Associate's Degree in business, marketing, or related field preferred.1-3 years of proven and successful experience as a sales associate.Excellent relationship-building skills; must be a team builder as well as a team player with a focus on sales.Computer skills are essential; proficiency with Microsoft applications. Invitation To Apply Whether you're looking for full-time or part-time opportunities, we'd love to have you join our team! If this sounds like the right fit for you, we encourage you to explore this role and discover everything else we have to offer. www.carrierenterprise.com Equal Opportunity Statement Carrier Enterprise, LLC is an Equal Opportunity Employer and does not discriminate on the basis of age, color, race, religion, disability, sex, or national origin. We support a diverse and inclusive workplace where we employ, retain, terminate, and otherwise treat all employees and job applicants on the basis of merit, qualifications, and competence.