Lead Bartender at Idol Wolf

If you love saying YES and enjoy engaging with the community by leading with ART, 21c Museum Hotels is one of the pioneering examples of bridging the worlds of art and hospitality. We combine a multi-venue contemporary art museum, a boutique hotel, and a chef-driven restaurant to create a unique and welcoming opportunity.

About the role

Reports to: Beverage Manager or Director, Food & Beverage Director, & Assistant F&B Director. Supervises: Bartenders, Cocktail Servers, Bar Backs under the guidance of the Beverage Manager / Director.

The Lead Bartender assists, under the direction of the Beverage Manager / Director, in the curation, creation, and execution management of the Cocktail and Spirits program for the restaurant with a concentration on the Lounge area and team.

Responsibilities

• Service + Team
  • Ensure total guest satisfaction and ensure the finest quality of food and beverage.
  • Provide the highest and most efficient level of food and beverage service expected by the guest.
  • Hold the lounge team to 21c service standards.
  • Constantly seek improvement in self, team, and what we deliver.
  • Engage with guests and teammates while on the floor to promote beverage program awareness and sales.
  • Cultivate a following of regulars.
  • Stay aware of market trends, i.e., economy, creative ideas, new product.
  • Create a total awareness of in-house VIPs and review names with staff members during pre-service meetings.
• FOH F&B (Events included)
  • Staffing responsibilities.
  • Screen Lounge / Bar team applicants in the interview process in conjunction with the F&B Management team.
  • Provide approval / denial recommendations for restaurant Bar positions to the Beverage Manager / director, F&B + AF&B Directors.
  • Work with scheduling manager to ensure all bar team beverage training is scheduled and complete for new hires.
  • Assist in upholding property Alcohol policies within 21c, state, and municipality guidelines.
  • Assist with tracking and ensuring teammate alcohol license compliancy (where applicable).
  • Work to keep teammate morale high.
  • Coach employees on ways to work efficiently with each other.
  • Constantly seek improvement in self, staff, and 21c.
  • Enforce proper dress guidelines for all teammates.
  • Role of teacher, trainer, developer.
  • Train, train, and train team some more.
  • Assist the Beverage Manager / Director with verbal and written quizzes on cocktails and spirits.
  • Assist the Beverage Manager / Director in the development, implementation, and maintenance of beverage training policies for Bar positions – both onboarding and continued education.
  • Responsible for ensuring the Bar/Lounge Team adheres to all beverage operational systems and assist in incorporating them into training systems.
  • Assist the Beverage Manager to maintain steps of Beverage service protocols and Beverage standards of service in Bar / Lounge areas.
  • Assist the Beverage Manager to ensure all Beverage training, policies, systems, product + menu information are built and maintained within MISEbox for all teammates.
• Beverage Procurement and Inventory responsibilities
  • Assist the Beverage Manager / Director on Alcoholic Beverage procurement and inventory management at the discretion of the Beverage Manager / Director.
  • Responsible for conducting Monthly inventories with the Beverage Manager / Director.
  • Work with the Beverage Manager / Director and 21c F&B Operations team to incorporate and maintain compliancy to all 21c and Ennismore brand partnerships.
• Marketing
  • Work with F&B Management and Brand / Marketing Team to develop and provide content through various media channels regarding the Beverage Program.
  • Work with the F&B, Sales, and Marketing Leadership Teams to concept, curate, plan, and execute specialty Beverage and Culinary events.
  • Is current and comfortable with being on camera and in media interviews.
• Operations & Admin
  • Assist the Beverage Manager / Director to curate, manage and maintain cocktail and spirits lists on all Restaurant beverage menus.
  • Assist the Beverage Manager / Director in the selection, inventory, and maintenance for Beverage glassware, tools, and equipment.
  • Available for all Manager and Bar Meetings as designated by the F&B Management Team.
  • Access to 21c property Network and Email. Stay on top of communication in a timely manner.
  • Access to Beverage Inventory System. Stay on top of maintenance as directed by the Beverage Manager / Director.
  • Access and Contributor to MiseBox (Teammate Training Software).
  • Report to work on time and ready to work scheduled shift.
  • Maintain a positive, friendly attitude with teammates and guests.
  • Maintain a clean, orderly appearance of self and all F&B operations areas.
  • Assist/execute any and all tasks as assigned by the F&B Director and Assistant F&B Director.
  • Embrace new ideas and quickly adapt to rapidly changing circumstances.
  • Identify and seek solutions for problem areas.

Qualifications

• Advanced knowledge of craft cocktails and spirits.
• Competent with Windows-based computers and Microsoft Office and familiar with industry standard software.
• Demonstrates enthusiasm for all things 21c.
• Must pass a background check.

Education & Experience

• Some college education.
• Two to four years in a high volume, high quality bar and/or restaurant operation.
• Minimum one year as a bartender.