Lead Barista- FT

About the role

The Barista Lead oversees daily operations on the café floor, ensuring high-quality customer service and maintaining beverage preparation standards. This role combines barista duties with leadership responsibilities, supporting the café manager in staff coordination, training, inventory management, and upholding company policies.

Responsibilities

• Oversee daily operations on the café floor
• Ensure high-quality customer service
• Maintain beverage preparation standards
• Support the café manager in staff coordination
• Train new staff and provide ongoing coaching
• Monitor product quality, cleanliness, and adherence to health and safety regulations
• Manage inventory levels and assist with ordering supplies
• Address customer concerns promptly and professionally
• Open or close the store, following proper procedures and ensuring readiness for the next day or shift
• Daily stock and organize products and retail items
• Assist the F&B Managers with ordering, monthly inventory, staff training, and other departmental duties
• Maintain cleanliness and appearance of menus and wine lists
• Follow maintenance program and cleaning schedule
• Legibly document all pertinent information in F&B log book
• Document any maintenance needs and submit to manager or directly to Engineering
• Attend meetings and menu tastings as scheduled

Requirements

• Ability to satisfactorily communicate in English (speak, read, write) with guests, co-workers and management to their understanding
• Ability to perform assigned duties with attention to detail, speed, accuracy, follow through, courtesy, cooperativeness and work with a minimum of supervision
• Ability to accurately compute and manipulate mathematical calculations
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger
• Ability to work well under pressure and handle multiple tasks at once
• Ability to direct timing and performance of Servers, Bartenders and Food Runners
• Ability to be well organized, maintain concentration, and think clearly while providing service to 25 guests at any given time
• Minimum of 21 years of age to serve alcoholic beverages
• Punctuality and regular and reliable attendance
• Interpersonal skills and the ability to work well with co-workers and the public

Qualifications

• High School graduate, with some college
• Food handling certificate
• Knowledge of American style service standards
• Previous culinary training
• Knowledge of specialty coffee trends
• CPR certification
• Alcohol awareness certification (TIPS Training)
• Fluency in a foreign language, preferably Spanish or French
• Basic computer skills
• Knowledge of P.O.S. system, preferably Micros

Skills

• Excellent communication skills
• Leadership and motivational skills
• Attention to detail
• Problem-solving abilities
• Customer service orientation
• Inventory management
• Time management
• Physical stamina and endurance

Benefits

Hyatt offers a comprehensive benefits package including health insurance, retirement plans, paid time off, and more. The specific details can vary based on location and employment status.

Pay

$20.00 to $21.00 per hour

Schedule

Hours may vary depending on the location and shift requirements.