Lead Barista

About the property

Welcome to OKANA Resort and Indoor WaterPark. Located along the picturesque Oklahoma River in the vibrant Horizons District, near downtown Oklahoma City, OKANA Resort & Indoor Water Park offers exceptional career opportunities. Conveniently situated with a dynamic indoor waterpark, over 400 well-appointed guest rooms and suites, including premium riverfront accommodations, a range of dining options, and extensive meeting and event spaces spanning 30,000 square feet, OKANA provides a unique setting for a rewarding career journey. Shape your career in the heart of Oklahoma City at OKANA. Join us to contribute to our distinctive atmosphere and foster your personal and professional growth. Be a part of OKANA Resort & Indoor Water Park, where your career aspirations meet a world-class destination.

Responsibilities

• Lead and support team members throughout daily operations
• Maintain a professional, safe, and productive work environment
• Communicate operational updates and priorities to team members
• Address routine employee and customer concerns
• Complete required reports and documentation
• Ensure compliance with company policies and procedures
• Conduct team briefings and shift meetings
• Train, coach, and mentor staff members
• Assist with scheduling and task assignments
• Monitor performance metrics and productivity
• Coordinate with management regarding operational needs
• Assist with customer service escalations and problem resolution

Qualifications

• High school diploma or equivalent required; associate or bachelor’s degree preferred
• Minimum 2 years of supervisory, leadership, or related operational experience
• Strong verbal and written communication skills
• Proven ability to lead, motivate, and develop team members
• Strong problem-solving and decision-making skills
• Ability to work in a fast-paced environment and manage multiple priorities
• Proficiency in Microsoft Office and operational systems as applicable
• Ability to stand, walk, and perform physical duties as required by the department
• Flexible schedule, including weekends, evenings, and holidays as needed

Performance Standards

• Interact with associates according to company values and foster a positive, collaborative, and inclusive work environment
• Provide coaching, guidance, and support to team members while promoting teamwork, accountability, and professional development
• Ensure exceptional customer service standards are maintained
• Respond promptly and professionally to customer concerns, questions, and service recovery situations

Work Habits

• Meet organizational standards for attendance, punctuality, professionalism, appearance, and work procedures
• Demonstrate reliability and encourage the same among team members

Personal Development

• Continuously develop leadership skills and encourage team growth through training, coaching, and cross-functional learning opportunities

Safety and Security

• Promote and enforce all safety, security, and emergency procedures
• Identify hazards, report concerns, and support a safe working environment

Operational Excellence

• Monitor daily operations to ensure quality, efficiency, and compliance with company policies and procedures
• Assist in implementing process improvements and operational initiatives

Staffing and Training

• Assist with onboarding, training, scheduling, coaching, and performance management of team members
• Support management in maintaining appropriate staffing levels

Quality Assurance

• Ensure work is completed accurately, efficiently, and according to established standards
• Conduct routine inspections and audits as necessary