Lead AV / Tech Support Specialist (Local)

About the role

Vanderbilt Health is the region’s largest comprehensive academic health system with eight hospitals and over 180 clinics, providing world‑class care and fostering a collaborative, supportive community. This position provides technical support to hospital leadership, executive and administrative staff, as well as conference room audio‑visual support (including Crestron AV equipment) for multiple conference rooms. The role encompasses overall technical support of hardware, software, and AV systems, troubleshooting, maintenance, installation, and requires strong customer‑service ability.

Responsibilities

• Ensure performance and quality of products and services conform to standards, guidelines, and requirements.
• Identify and resolve technical issues.
• Assist customers and elevate issues when necessary.
• Provide overall technical support of hardware, software, and Crestron AV equipment.
• Troubleshoot, maintain, and install equipment and systems.
• Support conference room audio‑visual needs for multiple conference rooms.

Requirements

• Solid computer hardware and software technical support experience.
• Audio‑visual support experience (Crestron preferred).
• Strong troubleshooting experience and ability.
• Strong communication and customer‑service ability.

Qualifications

• Minimum of 1 year of relevant work experience.
• Bachelor’s degree.

Skills

• Problem Management (Advanced): expert incident tracking and problem reporting in complex situations; clearly articulates issues for quick resolution; provides solutions that improve system design; makes creative recommendations; often leads in high‑pressure situations.
• Procedures (Advanced): performs call analysis to identify trends, recommends improvements, interfaces with support groups to effect changes/updates; applies skill creatively to reduce problem calls; actively participates in professional organizations and forums.
• Product Knowledge (Advanced): resolves difficult problems lacking documented work‑arounds using experience and training; works with customers and support groups to expedite resolution; proceduralizes new resolutions for knowledge‑base inclusion; trains and educates others, raising team performance.
• Strong communication and customer‑service ability.

Benefits

This role offers the opportunity to make a meaningful impact within Vanderbilt Health, supported by a comprehensive benefits package which may include health, disability, retirement and/or wellness offerings to enhance well‑being and professional growth.