Lead Auto Glass Technician

About the role

At Glass America, our teams work to provide the elite infrastructure and supportive environment you need to Be the Best and outperform at every touchpoint in collision and glass services. As we continue to grow and lead the industry, we ensure you have the resources and the team behind you to move your career forward. Ready to grow with a team that’s built for your success? As a Lead, Auto Glass Technician at Glass America, you will leverage your advanced technical skills and leadership experience to guide a team of technicians while delivering exceptional auto glass installation, repair and calibration services. This role involves overseeing complex repairs, mentoring team members, ensuring quality and safety standards, and serving as a trusted resource for troubleshooting and training. You’ll collaborate with local management to optimize operations and uphold a high standard of customer service, all while supporting Glass America’s mission to be the best in the industry. This is an ideal opportunity for seasoned professionals ready to lead and grow in their career.

Responsibilities

• Perform and oversee complex auto glass installations, repairs and forward-facing camera calibrations (static and dynamic) to OE and industry standards, both in-shop and mobile.
• Provide technical guidance, troubleshooting support, and hands-on training to team members to improve efficiency and maintain a safety-first environment
• Lead daily work operations by setting the pace, mentoring junior technicians, and ensuring quality standards are consistently met or exceeded
• Collaborate with local management to monitor workflow, optimize job scheduling, and resolve customer or operational issues as they arise.
• Maintain expert-level knowledge of tools, adhesives, calibration systems, and OE procedures
• Conduct pre- and post-scans, interpret scan data accurately, and guide others in doing the same
• Ensure accuracy and timely completion of all required documentation, including calibrations, deposits, and customer paperwork
• Act as a brand ambassador by leading with professionalism and delivering outstanding customer service to support Glass America’s mission to Be the Best

Requirements

• 7+ years of hands-on auto glass installation experience with a demonstrated ability to manage complex repairs and calibrations
• Advanced knowledge of OE calibration systems and procedures; experience with both static and dynamic calibrations
• Previous Mentoring Or Leadership Experience Preferred
• Proven ability to