Lead Auto Glass Technician

About the role

Glass America Jacksonville, Florida Great Teams Don’t Happen by Accident Built with Intent. Driven by YOU. At the Glass America, our teams work to provide the elite infrastructure and supportive environment you need to Be the Best and outperform at every touchpoint in collision and glass services. As we continue to grow and lead the industry, we ensure you have the resources and the team behind you to move your career forward. Ready to grow with a team that’s built for your success.

Responsibilities

• Perform and oversee complex auto glass installations, repairs and forward-facing camera calibrations (static and dynamic) to OE and industry standards, both in-shop and mobile.
• Provide technical guidance, troubleshooting support, and hands-on training to team members to improve efficiency and maintain a safety-first environment.
• Lead daily work operations by setting the pace, mentoring junior technicians, and ensuring quality standards are consistently met or exceeded.
• Collaborate with local management to monitor workflow, optimize job scheduling, and resolve customer or operational issues as they arise.
• Maintain expert-level knowledge of tools, adhesives, calibration systems, and OE procedures.
• Conduct pre- and post-scans, interpret scan data accurately, and guide others in doing the same.
• Ensure accuracy and timely completion of all required documentation, including calibrations, deposits, and customer paperwork.
• Act as a brand ambassador by leading with professionalism and delivering outstanding customer service to support Glass America’s mission to Be the Best.

Requirements

• 7+ years of hands-on auto glass installation experience with a demonstrated ability to manage complex repairs and calibrations.
• Advanced knowledge of OE calibration systems and procedures; experience with both static and dynamic calibrations.
• Previous Mentoring Or Leadership Experience Preferred.
• Proven ability to work independently while supporting and elevating team performance.
• Excellent communication, time management, and organizational skills.

Skills

• Must be efficient in the removal and reinstallation of fixed glass.
• Must have a current certification with AGRSS, Dupont, and successfully passed the Glass America Certification Exam.
• Ensure all Glass America Technicians are wearing the correct PPE.
• Provide PPE to Technicians if needed.
• Lead Technician should also work with the Glass America Training Team to ensure all technician certifications are up to date and new technicians complete their required certifications in a timely manner.

Benefits

• Full Time (30 or more hours per week) employees enjoy 80 hours of paid time off annually.
• 80 hours paid parental leave.
• 6 paid holidays annually.
• Medical, Prescription Drug, Dental & Vision Insurance.
• 401(k) Retirement Plan with Company Match.
• Employer Paid Short-Term Disability & Life Insurance.
• Additional Voluntary Life Insurance.
• Free prescription or non prescription safety glasses each year.
• Voluntary Daily Pay option available.