Lead Auto Glass Technician

Key Job Responsibilities

• Perform and oversee complex auto glass installations, repairs and forward-facing camera calibrations (static and dynamic) to OE and industry standards, both in-shop and mobile.
• Provide technical guidance, troubleshooting support, and hands-on training to team members to improve efficiency and maintain a safety-first environment.
• Lead daily work operations by setting the pace, mentoring junior technicians, and ensuring quality standards are consistently met or exceeded.
• Collaborate with local management to monitor workflow, optimize job scheduling, and resolve customer or operational issues as they arise.
• Maintain expert-level knowledge of tools, adhesives, calibration systems, and OE procedures.
• Conduct pre- and post-scans, interpret scan data accurately, and guide others in doing the same.
• Ensure accuracy and timely completion of all required documentation, including calibrations, deposits, and customer paperwork.
• Act as a brand ambassador by leading with professionalism and delivering outstanding customer service to support Glass America’s mission to Be the Best.

Minimum Education And/or Experience Required For The Job

• 7+ years of hands-on auto glass installation experience with a demonstrated ability to manage complex repairs and calibrations.
• Advanced knowledge of OE calibration systems and procedures; experience with both static and dynamic calibrations.
• Previous Mentoring Or Leadership Experience.
• Proven ability to work independently while supporting and elevating team performance.
• Excellent communication, time management, and organizational skills.

Required Knowledge, Skills, & Abilities

• Must be efficient in the removal and reinstallation of fixed glass.
• Must have a current certification with AGRSS, Dupont, and successfully passed the Glass America Certification Exam.
• Ensure all Glass America Technicians are wearing the correct PPE. Provide PPE to Technicians if needed.
• Lead Technician should also work with the Glass America Training Team to ensure all technician certifications are up to date and new technicians complete their required certifications in a timely manner.